Kelly Ngo

This is such a great idea! This would make content management so much easier, and help us to achieve our goal of managing a single knowledge base.

Our philosophy is that we push as much content as we can to our external knowledge base, and where there may be confidential info, we have that restricted to internal. We find that we're often managing two articles.

This idea would help to remove that limitation.

This is great and useful, thanks for posting Wes. I'm curious why Zendesk doesn't have a function that easily allows us to turn on/off banners for outages/notifications/ect.

I suspect this is a common occurrence for support, and would be much easier if we can configure within Zendesk, versus needing to have some level of coding knowledge. Does anyone else feel the same?

We also have a similar use case where we don't want our signatures included in a proactive SMS. Any updates from Zendesk on this?