Kelly Ngo

1. Community
2. Feedback - Help Center (Guide)
3. Help Center Articles containing both internal and external content

This is such a great idea! This would make content management so much easier, and help us to achieve our goal of managing a single knowledge base. Our philosophy is that we push as much content as ...

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• Kelly Ngo
• Created November 14, 2019 18:29
• 1 vote

1. Community
2. Tips from users - Zendesk Suite
3. Adding a notification banner to your Help Center v2

This is great and useful, thanks for posting Wes. I'm curious why Zendesk doesn't have a function that easily allows us to turn on/off banners for outages/notifications/ect. I suspect this is a com...

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• Kelly Ngo
• Created October 23, 2019 18:38
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Strip signature from proactive texts

We also have a similar use case where we don't want our signatures included in a proactive SMS. Any updates from Zendesk on this?

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• Kelly Ngo
• Created March 05, 2019 21:36
• 2 votes