Marcel
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Total activity28
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Last activity
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Activity overview
Latest activity by Marcel-
Marcel created a post,
AVG Tickets Created per Day Month
AnsweredHi, I am trying to build two custom metrics, which display AVG Tickets Created per Day – one for THIS Month and one for LAST Month (so I can compare both KPI, while the current month is still ongoi...
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Marcel commented,
+1 for Guide datasets to get more insights into the knowledge base articles and community forum usage. Best,Marcel
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Marcel commented,
Got exactly the same situation as @Jodie. Any update on this, @Nicole?
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Marcel commented,
Hi Dan, Not sure if there's a safe way to do this with JS, since you'd need to make an API call to Zendesk if you wanted to get organization data. Since JS is client-side and there's limited contro...
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Marcel commented,
I have a question similar to @Marcel's a few months ago: We set up SSO for our help center, so anyone with a log-in to our service can participate in the community. I've set up badges for our agent...
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Marcel commented,
Hi Dan, thank you for your response. I want to be sure I understand this fully. Based on your description I imagine that the desirable end goal would be for your report to just be a headline style ...
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Marcel created a post,
Display Oldest Ticket
AnsweredHi, I am trying to build a report, which shows different metrics around tickets in the on-hold status (which we escalated internally and where we are waiting for bugs to be fixed, etc.). As part of...
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Marcel commented,
Agreed.
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Marcel commented,
Hey Nicole, thank you for getting back to me. By now, I ended up combining Brian's tip with Samantha's Tip: How to add cool agent badges in Communities, so agents are automatically flagged as compa...
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Marcel commented,
@marcel - this is a custom badge for specific end-users. We update it manually by user name whenever we wish to add or remove the badge from a particular name. @Nicole: Thank you for your reply, m...