Customer Care

It should be possible to blank the date now. I just use ctrl-a (select all) or ctrl-shift-backspace to clear it. You then have to tab to the next field or click another field — that seems to make it stick. Update the ticket and the field should remain blank!

Hello Brett,

Can you confirm what plans this workaround can be used on? Are triggers in the Zendesk starter and team plans flexible enough to set this up?

@...

Thanks!

Lee

This seems to be the Product Feedback topic:

https://support.zendesk.com/hc/en-us/community/posts/204227137-Change-sender-address-when-creating-a-NEW-ticket-on-behalf-of-the-requester

Get your upvotes in! 

+1 for this feature. Can't believe what hacky workarounds are proposed for this missing feature (missing since at least 2014!)

https://support.zendesk.com/hc/en-us/community/posts/203415676-How-can-you-set-the-from-address-for-outbound-emails-

It might be useful to note that 'other' platforms provide this out of the box and at the most basic package level:

But no one is perfect.

It has been recently noted here that there is no notification sent when the Gmail connector is disconnected, despite signs elsewhere that such a feature may have existed in the past.

My personal preference would be to have a notification sent to the default support address, but sending an email to the affected Gmail account is an acceptable second choice (we will just create a filter to forward this notification to our default address).

The reason I suggest sending the notification to the default support address is because chances are if users have connected a Gmail account, they are not checking it and instead rely on Zendesk to do so. 

The 'pie in the sky' feature request would be to have a pop-up notification in Zendesk itself. Given the importance of connections to external support addresses, this seems pretty reasonable!

Thanks!

Hi Brett, 

Thanks, but our CS budget is very limited. My only hope is for Zendesk to migrate the existing open source tool to v2.

Hi Brett, 

Thanks, however we do not have the resources to work on that. Our CS dept. is basically me ... no developers.

Lee

URL Builder seems broken after Zendesk apps entered V2. Hopefully it can be updated! There is someone who "built" their own version and is charging for it in the app store. Lame.

Yes, you can order views ascending or descending. Edit your views in settings>views and you'll see the options at the bottom. 

+1

Zendesk is clearly for power users, so this point of over-management really baffles me.