Customer Care

Total activity

38
Last activity

October 27, 2021 18:58
Member since

April 15, 2021 15:37
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Votes

9
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14

Activity overview

Latest activity by Customer Care

Customer Care commented, April 07, 2020 03:32
It should be possible to blank the date now. I just use ctrl-a (select all) or ctrl-shift-backspace to clear it. You then have to tab to the next field or click another field — that seems to make i...
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- Customer Care
- Created April 07, 2020 03:32
- -1 votes
Customer Care commented, January 14, 2020 03:36
Hello Brett, Can you confirm what plans this workaround can be used on? Are triggers in the Zendesk starter and team plans flexible enough to set this up? @... Thanks! Lee
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- Customer Care
- Created January 14, 2020 03:36
- 0 votes
Customer Care commented, January 09, 2020 08:29
This seems to be the Product Feedback topic: https://support.zendesk.com/hc/en-us/community/posts/204227137-Change-sender-address-when-creating-a-NEW-ticket-on-behalf-of-the-requester Get your upvo...
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- Customer Care
- Created January 09, 2020 08:29
- 0 votes
Customer Care commented, January 09, 2020 08:13
+1 for this feature. Can't believe what hacky workarounds are proposed for this missing feature (missing since at least 2014!) https://support.zendesk.com/hc/en-us/community/posts/203415676-How-can...
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- Customer Care
- Created January 09, 2020 08:13
- 4 votes
Customer Care created a post, June 12, 2019 02:58
Gmail connector — add failure notification
1. Community
2. Feedback - Ticketing System (Support)
It has been recently noted here that there is no notification sent when the Gmail connector is disconnected, despite signs elsewhere that such a feature may have existed in the past. My personal pr...
- Customer Care
- Created June 12, 2019 02:58
- 22 followers
- 16 comments
- 19 votes
Customer Care commented, June 11, 2019 01:25
Hi Brett, Thanks, but our CS budget is very limited. My only hope is for Zendesk to migrate the existing open source tool to v2.
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- Customer Care
- Created June 11, 2019 01:25
- 0 votes
Customer Care commented, June 09, 2019 09:18
Hi Brett, Thanks, however we do not have the resources to work on that. Our CS dept. is basically me ... no developers. Lee
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- Customer Care
- Created June 09, 2019 09:18
- 0 votes
Customer Care commented, June 04, 2019 07:01
URL Builder seems broken after Zendesk apps entered V2. Hopefully it can be updated! There is someone who "built" their own version and is charging for it in the app store. Lame.
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- Customer Care
- Created June 04, 2019 07:01
- 0 votes
Customer Care commented, January 08, 2019 03:03
Yes, you can order views ascending or descending. Edit your views in settings>views and you'll see the options at the bottom.
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- Customer Care
- Created January 08, 2019 03:03
- 0 votes
Customer Care commented, January 03, 2019 01:03
+1Zendesk is clearly for power users, so this point of over-management really baffles me.
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- Customer Care
- Created January 03, 2019 01:03
- 2 votes