Mario Amicarelli
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Total activity6
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Last activity
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Activity overview
Latest activity by Mario Amicarelli-
Mario Amicarelli commented,
We had some tickets that were getting suspended because Zendesk "Detected email as being from a system user", but adding the email address to the allowlist indeed fixed the issue. I did confirm tha...
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Mario Amicarelli commented,
I recommend using what @... outlined above, as this worked well for my organization: "What we had to do was replace the bad URL link with the default URL. A customer will always leave a bad comment...
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Mario Amicarelli commented,
+1 for a quick resolution to this issue, particularly before Insights is retired. Thanks for the help!