Diziana
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Recent activity by Diziana-
Using SendGrid for outgoing emails (notifications) - HTTP Target + Triggers
A question (Send email via Sendgrid?) made me come up with this tip. Kudos to @Pedro for asking this question. Disclaimer: This tip isn't meant to be replacement of Zendesk's built-in notification...
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Add multilingual welcome note (placeholder text) in search box along with user name
[Following tip was posted as comment here; we think, this tip deserves it's own post] Prerequisite: Zendesk Professional, or onwards subscriptions plan Question: What I am going to get out of this ...
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Allow only signed-in users to submit a ticket
Zendesk note: This tip is addresses the use case where you want to hide the submit a request link until the user signs in, and not restrict tickets in all channels to sign-in users. Alternatively, ...
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List all articles for each section(s) on the same category page
Hi there, Zendesk Component Reference: Category with section and article list. Background: On category page when we have more articles (more than 6) for each section/sections, then there exist a "S...
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Adding a click-to-chat link
Open the chat window by clicking a button or link on the Help Center. This can be achieved by adding a few lines of code in HTML and JS. Steps: Attach following code to your image/link/button whi...