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Alan Sanders
Joined Apr 15, 2021
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Last activity Oct 25, 2021
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Latest activity by Alan Sanders
Alan Sanders commented,
Somehow it is setting a formatted subject automatically, because it shows a subject when a ticket is created from a customer contact. Here is a screen shot of the events when a ticket was created...
I did not set that up, but I would like to change it...Please show me where I go to set this myself :-)
Seems like many people would like this to be available.
I also asked the question here: https://support.zendesk.com/hc/en-us/articles/203662226-Triggers-resources and received a reply, but still would require human interaction to work.
Thanks!
View comment · Posted Sep 23, 2021 · Alan Sanders
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Alan Sanders commented,
Can you use the phone number the customer called to create a trigger that sets the subject?
View comment · Posted Sep 22, 2021 · Alan Sanders
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