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Alan Sanders

Joined Apr 15, 2021

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Last activity Oct 25, 2021

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ACTIVITY OVERVIEW

Latest activity by Alan Sanders

Alan Sanders commented,

CommentTicket editor, assignee, and requestor

Somehow it is setting a formatted subject automatically, because it shows a subject when a ticket is created from a customer contact. Here is a screen shot of the events when a ticket was created...

I did not set that up, but I would like to change it...Please show me where I go to set this myself :-)

Seems like many people would like this to be available.

I also asked the question here: https://support.zendesk.com/hc/en-us/articles/203662226-Triggers-resources and received a reply, but still would require human interaction to work.

Thanks!

 

View comment · Posted Sep 23, 2021 · Alan Sanders

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Alan Sanders commented,

CommentBusiness rules

Can you use the phone number the customer called to create a trigger that sets the subject?

View comment · Posted Sep 22, 2021 · Alan Sanders

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