Rachel Montgomery
-
Total activity47
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes24
-
Subscriptions18
Posts
Recent activity by Rachel Montgomery-
Differentiate guide search results
We have ~600 articles in our Help Center and we want to one day leverage federated search. We're supporting a product so many terms are similar which is making it more difficult to find content bes...
-
Add hyperlinks to macro descriptions for agents/easy knowledge sharing
I'd like to hyperlink guide articles into our macro 'descriptions' (the short summary visible to agents) to lead agents to learn more about the use case/topic the macro applies to and escalation pr...
-
Display the article verification rule name in an unverified article and sorting by rule name
We have a couple of article verification rules set up and it'd be helpful to know which one caused an article to be unverified. For example: Rule 1 - general audit every 60 days. Rule 2 - every tw...