Zendesk automation/integration notifier
-
Total activity24
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes6
-
Subscriptions11
Posts
Recent activity by Zendesk automation/integration notifier-
CCs and followers – Tickets replied to by a CC get no SLA
CompletedThe new CCs and Followers feature is great, but has one major downside: when a ticket is reopened because a CC'd end-user replies, that update does not reset the "next reply time" SLA clock. With ...