Mark Wiles
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Total activity84
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Last activity
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Activity overview
Latest activity by Mark Wiles-
Mark Wiles created a post,
Team Members Page - Customize Columns
I realize that you don't want to turn this into an Explore report, but I've not been able to successfully leverage Explore to answer the basic question: "is each agent engaged today, and what activ...
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Mark Wiles commented,
Thank you, @..., but we are looking for a solution that would help us do this at scale with hundreds (if not thousands) of users. Suggestions welcome. Thanks.
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Mark Wiles created a post,
Dashboard-Only Rights
The Explore dashboards are great, but the problem we are running into is that if we give people light agent or contributor roles, they can go over to Support. We've been able to lock down their ab...
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Mark Wiles commented,
Hello - does anyone know how to send the dashboard to an end-user as a ticket attachment rather than to their email address? For security purposes, we'd like them to log in to Zendesk and retrieve...
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Mark Wiles commented,
Hervin Amie Brennan - thank you for your recent posts. My aim has some commonality in that it involves triggers and macros, but I'm interested in embedding macro content in a public comment in a t...
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Mark Wiles created a post,
Ability to Customize Automated Email when Sharing a Dashboard
Use Case: We are planning to use the "Share" function in Explore to share a dashboard with people in Contributor and/or Light Agent roles. These people are not typical users of Zendesk; we're just...
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Mark Wiles commented,
I see that when I share a dashboard with a Contributor, the user in the Contributor role receives an automated email. This is not a scheduled dashboard delivery, just a simple share. Is there a w...
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Mark Wiles commented,
Amie Brennan - for what it's worth, I did an experiment this morning that looks promising for our use case to allow a limited number of partners to access shared dashboards behind a login. I set m...
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Mark Wiles commented,
Thank you, Amie Brennan - we were hoping to restrict them to no viewing of ANY tickets. Have a good day.
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Mark Wiles created a post,
Restrict light agents from seeing tickets
While I realize that in some cases it would be nice to give light agents more latitude, it can also be helpful to be more restrictive. I'd like for my light agents to be able to see Explore dashbo...