Mark Wiles

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Agent "Total Online Time" reporting.

Now that our team will be remote for much of the time in the future, these data will be essential for helping us document that our team is engaged as needed regardless of location.  Thank you.

• View comment
• Mark Wiles
• Created June 25, 2021 13:08
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. How to edit drop-down field design?

Thank you @... !  Works great.  

• View comment
• Mark Wiles
• Created June 21, 2021 13:41
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Set a font in the widget

Yes - agreed - I'm trying to adhere to brand standards, and I'm challenged to make this work with the widget.  Thank you!

• View comment
• Mark Wiles
• Created June 17, 2021 15:14
• 2 votes

1. Web Widget
2. Web Widget (Classic) documentation
3. Advanced customization of Web Widget (Classic)

Thanks @kharlo!  I appreciate your quick feedback and note that at least we could accomplish via custom code.  

• View comment
• Mark Wiles
• Created May 03, 2021 14:19
• 0 votes

1. Web Widget
2. Web Widget (Classic) documentation
3. Advanced customization of Web Widget (Classic)

Hi, does anyone know if we can edit this text (image attached)?

• View comment
• Mark Wiles
• Created April 30, 2021 18:59
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request: Ability to modify the height of a web widget

It would be great to control the size of not only the expanded widget, but the widget when it's first clicked/expanded and the "how can we help?" text shows.  This would enable us to put a few more...

• View comment
• Mark Wiles
• Created April 30, 2021 18:07
• 0 votes

1. Web Widget
2. Web Widget (Classic) documentation
3. Advanced customization of Web Widget (Classic)

Perfect - much appreciated!  

• View comment
• Mark Wiles
• Created April 15, 2021 14:21
• 0 votes

1. Web Widget
2. Web Widget (Classic) documentation
3. Advanced customization of Web Widget (Classic)

Great to hear, Alejandro!  @...   Sorry, but when I click your link it says "oops, you're not authorized to access this page" even though I'm logged in.  Thanks!

• View comment
• Mark Wiles
• Created April 15, 2021 13:59
• 0 votes

1. Web Widget
2. Web Widget (Classic) documentation
3. Advanced customization of Web Widget (Classic)

Thank you for your quick response, Miranda.  We have been experimenting with ways to provide shorter answers to questions . . . so short that the title IS the answer.  If we can constrain the list ...

• View comment
• Mark Wiles
• Created April 13, 2021 13:31
• 1 vote

1. Web Widget
2. Web Widget (Classic) documentation
3. Advanced customization of Web Widget (Classic)

I've been looking through documentation, but I have yet to find a way to suppress or change the "Top Results" text above the article titles.  Did I overlook this, or does anyone have ideas?  Thanks!

• View comment
• Mark Wiles
• Created April 12, 2021 17:52
• 0 votes