Mark Wiles
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Recent activity by Mark Wiles-
It would be great to control the size of not only the expanded widget, but the widget when it's first clicked/expanded and the "how can we help?" text shows. This would enable us to put a few more...
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Perfect - much appreciated!
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Great to hear, Alejandro! @... Sorry, but when I click your link it says "oops, you're not authorized to access this page" even though I'm logged in. Thanks!
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Thank you for your quick response, Miranda. We have been experimenting with ways to provide shorter answers to questions . . . so short that the title IS the answer. If we can constrain the list ...
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I've been looking through documentation, but I have yet to find a way to suppress or change the "Top Results" text above the article titles. Did I overlook this, or does anyone have ideas? Thanks!
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Maybe it help if we bring this up at Zendesk usergroup meetings as well? I've had another vendor reaching out to me recently . . . they've been pointing out this functionality as a reason to leave...
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FYI, we're trying to turn PDFs into Zendesk articles. I've tried a number of routes today, but here's where I'm finding success . . . instead of starting with the PDFs that the public now sees, I'...
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Yes, we would really appreciate the ability to run reports directly based upon the email address through which the inquiry/ticket was received. It's much cleaner/safer than having to go through an...
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Nicole - I see that you have requested use case information. Here is our situation . . . Our contact center is a branch off a partner's IVR. Callers dial into the main IVR (totally separate phone...
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I'm new to Talk . . . frankly, I'm so surprised that blind transfer is not here!! Please help us with this. Thank you! Mark