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Filippo Dell'Anno
Joined Apr 15, 2021
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Last activity Sep 17, 2024
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Latest activity by Filippo Dell'Anno
Filippo Dell'Anno commented,
Hello,
I totally agree with my colleagues.
This change is not intended for anyone who uses Zendesk primarily or just for messaging.
This, more than an improvement, seems like a regression for those who do not use multichannel.
I am very disappointed that we are forced to go through this change, it is not intuitive at all and for our business model, the speed of response is lost. I prefer not to mention the visual part...
View comment · Posted Aug 22, 2022 · Filippo Dell'Anno
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Filippo Dell'Anno commented,
Hi Chandra,
Thank you, you guys make our work life easier :)
View comment · Posted Jan 28, 2022 · Filippo Dell'Anno
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Filippo Dell'Anno commented,
Hi,
Could you please help me creating a view showing on average, the percentage of touches used to solve a ticket? For instance: in the last month we had on average 1,7 Touches in solved tickets.
I am struggling a bit to find the solution.
Thank you.
View comment · Posted Jan 27, 2022 · Filippo Dell'Anno
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