Hey Jeremiah Squilla,

I've been doing some fantastic things with custom code in helpcenter for over a decade that i'm sure would be a huge benefit.

Not only can you replace subject and description fields with other field or form title values/choices, but you can merge in multipe pieces of data; which is a massive help for agents when just looking at tickets from a View that only shows subjects.

You can have import bits of data all merged into the Subject, ie “ Form Title | Last Name | ID#” and any other custom piece of information submitted.

This is what the below does for us on form submission to our Subject line without a subject entered by the requester.

Here's the code used to acheive the above from a form with custom fields:

// Wait for the DOM to be ready
$(document).ready(function() {
    var issue, lastname, loannumber; // Declare variables outside the event handlers

    $('#request_custom_fields_20876165229719').change(function() {
        issue = $('#request_custom_fields_20876165229719').siblings('.nesty-input').text();   
        updateSubjectField();
    });

    $('#request_custom_fields_20876222698391').change(function() {
        lastname = $('#request_custom_fields_20876222698391').val();   
        updateSubjectField();
    });

    $('#request_custom_fields_20872986653975').change(function() {
        loannumber = $('#request_custom_fields_20872986653975').val();   
        updateSubjectField();
    });

    function updateSubjectField() {
        // Initialize an empty array to store the descriptor and variable pairs
        var descriptorsAndValues = [];

        // Check if issue has a value and add the descriptor
        if (issue !== undefined) {
            descriptorsAndValues.push("Issue: " + issue);
        }

        // Check if lastname has a value and add the descriptor
        if (lastname !== undefined) {
            descriptorsAndValues.push("Name: " + lastname);
        }

        // Check if loannumber has a value and add the descriptor
        if (loannumber !== undefined) {
            descriptorsAndValues.push("Loan #: " + loannumber);
        }

        // Update #request_subject with concatenated descriptors and values
        $("#request_subject").val(descriptorsAndValues.join(' | '));
    }
});

Of course, if there's no chance you'll touch code or have anyone else to do it, then i guess you don't have any options, but if you want to basically just copy and paste, there's my slightly more technical code above, and some other simple solutions you can find here:

https://support.zendesk.com/hc/en-us/articles/4408836487450-Help-center-JavaScript-cookbook#topic_jbp_fs4_4v

Also, ChatGPT is a great resource for assisting in writing code if you're not well versed, or even if you are.

Ciao!

Ben