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Jonathan

Joined Apr 15, 2021

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Last activity Sep 06, 2024

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Latest activity by Jonathan

Jonathan commented,

CommentTicket customization

Does zendesk have any plans for introducing a concept of a parent form?
Adding a new ticket field and conditions to each and every form we have when we realize we want to track more information,  is a burden that could be avoided if we had a parent form that every other form inherited from. 

View comment · Posted Sep 06, 2024 · Jonathan

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Jonathan commented,

Community comment Q&A - Help center and community

Instead of suggesting that we do custom javascript is it possible zendesk make a change to the search helper?
https://developer.zendesk.com/api-reference/help_center/help-center-templates/helpers/#search-helper

providing a filter option for either : unified,  knowledge_base, or community
linking the user directly to http:///hc/en-us/search?filter_by=&query=" so we can default to showing knowledge_base articles but easily provide the option for community as well. 

A workaround I found was to create the following in order to override the searches default functionality.

 const manuallySearch = (event) => {
    event?.preventDefault();
    event?.stopPropagation();
    let query = document.getElementById('query').value;
    window.location.replace(`${window.location.origin}/hc/en-us/search?query=${query}&filter_by=knowledge_base&utf8=✓`);

    return false;
};

$(() => {
    let form = document.getElementsByClassName('searchbox_classname')[0];
    form.removeAttribute('action');
    form.addEventListener('submit', manuallySearch);
    form.addEventListener('keydown', (event) => event.key === 'Enter' && manuallySearch(event));
});

View comment · Edited Aug 13, 2024 · Jonathan

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Jonathan commented,

CommentSingle sign-on

Can we update the End users alias via the SSO JWT flow? 

It allows for updating any custom field but since the Alias isn't custom it's almost the only thing the documentation is missing.

 

View comment · Posted Jul 28, 2021 · Jonathan

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Jonathan commented,

CommentBusiness rules

Is there a way to get the id of the linked ticket (problem ticket) as a placeholder?

feels like an oversite if we can access custom fields but not an existing zendesk field to get data

View comment · Posted Mar 30, 2021 · Jonathan

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Jonathan commented,

Community comment Q&A - Help center and community

Hi @...

Unfortunately not that I've found, at least not without more effort than you should have to put in.

You could take the ticket id from the URL and do an api call to get the details of it and you'd know what form it came from .

Liam, you can use the If statement Jessie just uses and instead of changing the color do:
window.location.href = 'wherever/you/want/to/go'

View comment · Posted Mar 23, 2020 · Jonathan

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Jonathan commented,

Community comment Q&A - Help center and community

The original fix answered for changing CSS appears to be broken as of the past few days. 

.notification-notice
selector no longer works.

Zendesk seem to have changed something with this notification for whatever reason.
(i don't know why they're made changes effecting non coppenhagen default themes but whatever)
 
suggest using this css selector instead:
div[data-test-id="notification"]
 
 

View comment · Posted Feb 10, 2020 · Jonathan

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