Jonathan

1. Account
2. ...
3. Single sign-on
4. Enabling SAML single sign-on

Can we update the End users alias via the SSO JWT flow? It allows for updating any custom field but since the Alias isn't custom it's almost the only thing the documentation is missing.  

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• Jonathan
• Created July 28, 2021 04:27
• 1 vote

1. Objects and rules
2. ...
3. Business rules
4. Zendesk Support placeholders reference

Is there a way to get the id of the linked ticket (problem ticket) as a placeholder? feels like an oversite if we can access custom fields but not an existing zendesk field to get data

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• Jonathan
• Created March 30, 2021 20:21
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Edit "Your request was successfully submitted" confirmation

Hi @...Unfortunately not that I've found, at least not without more effort than you should have to put in.You could take the ticket id from the URL and do an api call to get the details of it and y...

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• Jonathan
• Created March 23, 2020 20:20
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Edit "Your request was successfully submitted" confirmation

The original fix answered for changing CSS appears to be broken as of the past few days.  .notification-notice selector no longer works. Zendesk seem to have changed something with this notificati...

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• Jonathan
• Created February 10, 2020 03:06
• 0 votes