Jonathan Brown
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Votes on activity by Jonathan Brown-
Can we update the End users alias via the SSO JWT flow? It allows for updating any custom field but since the Alias isn't custom it's almost the only thing the documentation is missing.
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What happens if we want to use a support placeholder in the url? We're actually using an HTTP target to call zendesk update ticket endpoint at the moment in order to update the CC field as needed.E...
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The original fix answered for changing CSS appears to be broken as of the past few days. .notification-notice selector no longer works. Zendesk seem to have changed something with this notificati...
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Hi @...Unfortunately not that I've found, at least not without more effort than you should have to put in.You could take the ticket id from the URL and do an api call to get the details of it and y...
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Is there a way to get the id of the linked ticket (problem ticket) as a placeholder? feels like an oversite if we can access custom fields but not an existing zendesk field to get data