Scott Haugsjaa

Is it possible, when the user has successfully been redirected, that the new page they land on starts them with the cursor automatically in a search field? Basically, so they could just start typing/searching for something?

 

It looks like I could, using the method here: https://stackoverflow.com/questions/10894638/how-to-set-cursor-to-input-box-in-javascript

But, being honest, this is above my head. Anyone have any suggestions on how to apply that information here, using the search box on this page? https://esc-support.fieldedge.com/hc/en-us

 

Samantha Chavez Thanks, Samantha! I must be doing something wrong, I think. In the image below, you'll see I modified the code using what you provided but modified it to my old/new sites. Any suggestions on what I might be doing wrong or how to fix it?

Dave Dyson Oh this is very helpful! I think I'm doing something wrong though. I tried entering the java into my script.js file and it didn't seem to do anything. I basically want any/all traffic, regardless of where it goes on the old site, to auto-redirect to the new site.

Old Site: https://descohelp.zendesk.com/hc/en-us
New Site: https://esc-support.fieldedge.com/hc/en-us

if(HelpCenter.user.role == "end_user" && window.location.href == 'https://www.descohelp.zendesk.com'; )

window.location.href = 'https://esc-support.fieldedge.com';

Hey guys!

My company has switched to a corporate Zendesk account with various Guides. Long story short, we have an old Guide on a different url/account that a lot of our users still use (even when we try to get them to the new help center).

Is there a way to setup a redirect when someone uses the old URL to automatically point them to the new Guide url/account?

It doesn't -feel- like a normal redirect process and if it is, I'm not sure where to start with it.

Any suggestions/ideas/thinking outside-the-box?