Graeme,

I'm hoping you can help me. I believe your HTTP target solution could help me with a similar use case. I cannot seem to get the JSON to work.

Use Case: the support supervisor would like the date the survey was responded to added to a ticket field. So they don't have to search for it. Out of the box to find the survey response date, one has to change the conversation to events and then scroll through the events and find the specific survey event. Instead, they would like a field added to the ticket that houses this information.

I created two custom fields for this information. One field with the type Date, and the other field with the type Text.

I wrote the JSON code two ways. One way was trying to get the Satisfaction Rating Date stored in Zendesk. The other way was using the timestamp method you provided for when the automation ran. This wouldn't be the exact time but it would pit would be a close estimate, as the time stamp would be within the hour of the survey submission.

The JSON sets the ticket status to open and should populate the custom field. What happens is the ticket status is updated but I cannot get either of the custom fields to populate. Can you please shed any light on changes I need to make to get the date populated?