
shpped
-
Total activity6
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes1
-
Subscriptions2
Activity overview
Latest activity by shpped-
shpped commented,
+1 Using ticket fields to report on this results in a workflow more complex than needed, having to juggle between two different methods of using ticket status just does not work well in practice.
-
shpped commented,
A workaround i do for the time being is to create a hidden field which states whether or not ticket was closed by merge by using Triggers based on the Ticket Tag, one trigger which fills out the fi...
-
shpped created a post,
Exclude ticket tags
CompletedThis was an issue in Insights as well, default functionality of excluding ticket tags doesn't work, and the number shown increases. Workaround in insights was to create a custom metric which you wo...