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Latest activity by Sondre
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    Sondre commented,

    +1  Using ticket fields to report on this results in a workflow more complex than needed, having to juggle between two different methods of using ticket status just does not work well in practice.

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    Sondre commented,

    A workaround i do for the time being is to create a hidden field which states whether or not ticket was closed by merge by using Triggers based on the Ticket Tag, one trigger which fills out the fi...

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    Sondre created a post,

    Exclude ticket tags


    This was an issue in Insights as well, default functionality of excluding ticket tags doesn't work, and the number shown increases. Workaround in insights was to create a custom metric which you wo...