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Kim Lake's Avatar

Kim Lake

Joined Apr 15, 2021

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Last activity Oct 27, 2021

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Latest activity by Kim Lake

Kim Lake commented,

Community comment Feedback - Ticketing system (Support)

+1, required - we need an ability to assign brand visibility to agents

View comment · Posted Apr 12, 2019 · Kim Lake

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Kim Lake commented,

Community comment Feedback - Ticketing system (Support)

Completely agree with the above comments - not much point being able to do something in the system if we're unable to report on how it's being used. Unfortunately, yet another feature we're probably unable to make use of because we can't control or audit its use properly.

As an aside to this, was the functionality to report using Insights removed? I see it referenced in the blog comments 2 years ago, but nothing further to be found about it.

https://www.zendesk.com/blog/play-button/ 

View comment · Posted Sep 10, 2018 · Kim Lake

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