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Celia Johnson's Avatar

Celia Johnson

Joined Apr 15, 2021

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Last activity Oct 22, 2021

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ACTIVITY OVERVIEW

Latest activity by Celia Johnson

Celia Johnson created a post,

Post Feedback - Reporting and analytics (Explore)

Currently, all tabs seem to get a random size of header, but that is always guaranteed to cut off part of the tab name. I'd like to be able to either select that all tab names should display fully, or have them truncated to a standard width, like Chrome tabs do. I don't understand why my tab that has a 4 character name is truncated. I made my tabs some random colors so you can see what I mean about the random sizing:

Posted Feb 11, 2019 · Celia Johnson

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Celia Johnson commented,

Community comment Feedback - Reporting and analytics (Explore)

Also deeply need this. With any report on ticket touches, solves, by agent,  it's much easier to exclude past agents so that when you add agents down the road, reports show them without you manually having to go in and add them in the selection every time. Because all users are being listed as assignee's, this is effectively impossible, and I'll have to manually edit every single assignee report the next time we add someone to the team.  

View comment · Posted Feb 01, 2019 · Celia Johnson

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Celia Johnson created a post,

Post Feedback - Reporting and analytics (Explore)

Currently, you cannot share dashboards outside your organization, despite listing this as an option in the documentation.  When you export, you currently get a VERY low resolution screenshot only of the dashboard, and you get a pdf page per tab of the dashboard. 

This request is two fold. One, improve the quality of the images in the PDFs that are generated, and make the text both selectable, and links clickable. These are both things you can already do in Insights. It is useless for me to send a list of tickets with clickable links if the only way I can send that list is a fuzzy picture of the text. 

 

Second, I would like to be able to get a single PDF with all the tabs in it as separate pages. I don't want to be sending out 8 pages of individual PDFs, and when I want to go back and reference a past report, I don't want to be trying to sort through these pages to remember which tab had the one report I want to look at. I can obviously tie these into a single document in post, but this would be much less of a hassle if Explore did this out of the box. 

Posted Jan 23, 2019 · Celia Johnson

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Celia Johnson commented,

Community comment Feedback - Reporting and analytics (Explore)

I'm running into this quite a bit myself. Would be really nice to be able to see the full titles, it's not like there's a lack of screen room. 

View comment · Posted Jan 22, 2019 · Celia Johnson

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