Celia Johnson

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Assignee choicelist includes all users

Also deeply need this. With any report on ticket touches, solves, by agent,  it's much easier to exclude past agents so that when you add agents down the road, reports show them without you manuall...

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• Celia Johnson
• Created February 01, 2019 21:19
• 2 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Full view of query titles

I'm running into this quite a bit myself. Would be really nice to be able to see the full titles, it's not like there's a lack of screen room. 

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• Celia Johnson
• Created January 22, 2019 21:14
• 1 vote