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Angeli Ho's Avatar

Angeli Ho

Joined Apr 15, 2021

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Last activity Oct 27, 2021

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ACTIVITY OVERVIEW

Latest activity by Angeli Ho

Angeli Ho commented,

Community comment Feedback - Ticketing system (Support)

I agree it is necessary for us to have a read only field.

Some fields are populated from a 3rd party system through integration and I do not want agents to make changes to those fields

View comment · Posted Nov 20, 2019 · Angeli Ho

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Angeli Ho commented,

Community comment Discussion - Tips and best practices from the community

I still do not see any solutions of how to show all articles on category page without clicking on button.

View comment · Posted Nov 19, 2019 · Angeli Ho

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Angeli Ho commented,

Community comment Q&A - Help center and community

From the above script, Project_family is hardcoded.

'https://help.yourDomain.com/api/v2/help_center/articles/search.json?query=Project_family';

I would like to search by article label.

How can I pass article label as a variable to the script?

View comment · Posted Apr 18, 2019 · Angeli Ho

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Angeli Ho commented,

Community comment Feedback - Ticketing system (Support)

Need a tool with information to help the administrator troubleshoot the system.

We have 3 system admins and sometimes I do not know why certain things happen and need to look for which admin do what at when.

Currently audit log is useless.  It does not capture who create a group, who make changes to a user field, who did what and when.  And no searching or filtering capability make it hard for us to get the information faster.

View comment · Posted Dec 05, 2018 · Angeli Ho

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Angeli Ho commented,

Community comment Feedback - Ticketing system (Support)

It is a waste of this home dashboard page that we are not able to customize for the agents.  Please think about this.

View comment · Posted Feb 09, 2016 · Angeli Ho

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