Angeli Ho

1. Community
2. Feedback - Ticketing System (Support)
3. Read only ticket field for agents

I agree it is necessary for us to have a read only field. Some fields are populated from a 3rd party system through integration and I do not want agents to make changes to those fields

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• Angeli Ho
• Created November 20, 2019 19:15
• 2 votes

1. Community
2. Tips from users - Zendesk Suite
3. List all articles for each section(s) on the same category page

I still do not see any solutions of how to show all articles on category page without clicking on button.

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• Angeli Ho
• Created November 19, 2019 17:58
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. List articles by labels on the Article page / modify Related articles using labels

From the above script, Project_family is hardcoded. 'https://help.yourDomain.com/api/v2/help_center/articles/search.json?query=Project_family'; I would like to search by article label. How can I pa...

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• Angeli Ho
• Created April 18, 2019 17:21
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Audit Logs

Need a tool with information to help the administrator troubleshoot the system. We have 3 system admins and sometimes I do not know why certain things happen and need to look for which admin do wha...

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• Angeli Ho
• Created December 05, 2018 18:48
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Customization of the dashboard

It is a waste of this home dashboard page that we are not able to customize for the agents.  Please think about this.

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• Angeli Ho
• Created February 09, 2016 19:51
• 1 vote