Customer Support Manager

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2. Zendesk Suite Q&A
3. Report on list of tickets which were set to Pending status for the very first time

Hi Graeme Carmichael Thank you so much for your help that was a great help :-) Regards, Anat

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• Customer Support Manager
• Created March 07, 2021 11:32
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1. Community
2. Zendesk Suite Q&A
3. Report on list of tickets which were set to Pending status for the very first time

HI Graeme Carmichael Yes exactly  Thanks Anat

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• Customer Support Manager
• Created March 04, 2021 07:43
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1. Community
2. Zendesk Suite Q&A
3. Report on list of tickets which were set to Pending status for the very first time

Hi Graeme Carmichael I tried to implement this but for a specific ticket I see that it was updated 12 times  obviously when I try to use the Metric Filter and choose 1 it will not show that ticket ...

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• Customer Support Manager
• Created March 03, 2021 10:03
• 1 vote

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Hi  Thanks @... & @...  Anat

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• Customer Support Manager
• Created January 26, 2021 09:45
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Hi  We use Macro to send a first response to a customer notifying him that we have started to work on the ticket.  this is a public comment and I am tagging the ticket as well but how can I calcula...

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• Customer Support Manager
• Created January 25, 2021 11:12
• 1 vote