Casey Birkholz
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Total activity58
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Last activity
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Member since
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Activity overview
Latest activity by Casey Birkholz-
Casey Birkholz commented,
Agree with the above comment and adding a critical point - sure, it's possible to bulk publish 30 at a time (the advice I got in my ticket). However, we can't blindly do that without inadvertently ...
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Casey Birkholz commented,
Thanks - that will be helpful. Could you shed light on the top part of my comment with the screenshot? How does 250 votes - 23 up votes = 204 downvotes when 250-23=227?
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Casey Birkholz commented,
I am also trying to figure out the math on this. Looking at one specific article: The report says -204. When I check the source code on the article it says 23 up votes = -204 but 250-23 = 227 so wh...
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Casey Birkholz commented,
Similar use case. My team uses the same images for multiple audiences. New articles and updates are frequent with frequent product enhancements - I am saving images, sharing with my Tech Writers, a...
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Casey Birkholz commented,
When will we be able to run a report in Explore based on labels? I have a label I used on 30 articles related to a specific project. The articles are found across various categories and sections. I...
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Casey Birkholz commented,
We need this! I have to report out on article use for a specific project - I could pull 1 report based on labels but instead, I have to manually pull 9 reports every week and review 1x1 to capture ...
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Casey Birkholz commented,
I would say we would probably use it weekly. Over time, it could be hundreds of articles.
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Casey Birkholz commented,
Done - thanks!
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Casey Birkholz commented,
This would be amazing. I often find myself copy/pasting all the HTML into an external editor to find and replace multiple items and then pasting it back in but it would be great to have that functi...
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Casey Birkholz created a post,
Default Edit Bar to Closed: Links to Headers Land Too Low
Many of our knowledge base users are internal agents or even admins. For agents & admins, links to headers are hidden by the Edit bar - so users can't tell where they landed. (Example below.) This ...