Moe
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Total activity87
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Last activity
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Activity overview
Latest activity by Moe-
Moe commented,
Upvoted. I particularly agree with suggestions 1 and 3. Per Zendesk's own documentation, administrators should be "[reviewing their] queue of suspended tickets regularly", but there are few tools ...
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Moe commented,
I came here looking for the same thing that Bartosz Kunat has asked about.Edit to add: Found what I was looking for here: https://developer.zendesk.com/api-reference/introduction/requests/#status-c...
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Moe commented,
Thanks, Marjana! I suspect that there are a decent number of feedback posts that are highlighting the same issue, but we don't know for sure because they're not really collated. And this means any ...
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Moe commented,
Bobby Koch Yes - here's the announcement page: https://support.zendesk.com/hc/en-us/articles/4474311837082-Announcing-private-ticket-groups
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Moe commented,
This seems like a great feature. I have a few questions not yet addressed by the product documentation: Currently, only Admins can set conditions and columns for views. Since a Filter is a subset o...
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Moe commented,
I think the word "access" on the role settings page in Admin Center is throwing me off, so I want to make sure I clearly understand this part: If the checkbox is unchecked, an agent will only be a...
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Moe commented,
I tried to leave this comment on the "Viewing and recovering deleted tickets" article, but was continually running into a 403 error telling me I didn't have permission, so I hope this is okay: I'm...
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Moe commented,
You're welcome!
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Moe created a post,
Feedback: Organization of posts in the Zendesk Community
Current StateThe best way for Zendesk customers to communicate product feedback is to post to the Community and vote for existing feature requests. However, there's so much variability in how users...
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Moe commented,
Does Zendesk "mask" the original <img src> used once it's added to the theme? We have 2 .png files in the header of our email templates (one on the left, one on the right) and the image URLs are lo...