Moe
-
Total activity55
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes30
-
Subscriptions14
Activity overview
Latest activity by Moe-
Moe commented,
Does Zendesk "mask" the original <img src> used once it's added to the theme? We have 2 .png files in the header of our email templates (one on the left, one on the right) and the image URLs are lo...
-
Moe created a post,
Add Permission filters to Team > Roles page
Feature Request Summary: The Roles page in the new Admin Center should allow admins to filter roles by that role's individual permissions, similar to the way that I can filter all articles in Gui...
-
Moe commented,
Thanks, Amie! Having to add a unique tag for things just to get reporting on how frequently they're used is another beef that I have, but that applies to macros as well as automations. I think it r...
-
Moe commented,
Upvoted! I came here to write a post about this exact thing. Pedro's suggestion is great (thank you for that, btw!), but I would love to see this as a native option when you're creating a macro. We...
-
Moe commented,
We definitely use triggers more than automations. Automations don't give us any insight into when they'll run, so we can only use them for things that need to happen "at some point in the next hour...
-
Moe commented,
Hey team, I have the same question has Ben Fulton. The documentation I can find around the "Contributor" role is vague, with this line – contributors can view some tickets, but cannot respond or ot...
-
Moe commented,
+1 Needing to add tags (and unique tags at that) only for reporting would add unnecessary bloat to rules analysis and the Zendesk instance in general, especially if you use macros heavily. It'd be...
-
Moe commented,
Hey team, Wondering if there are any updates on previous feature requests for a first reply-time SLA that behaves like the first reply-time metric? We have a few use cases for tracking, via SLA, ho...
-
Moe commented,
Thanks a ton, Matt! You've been super helpful. 🎉
-
Moe commented,
Hey Matt, Thank you for the speedy response! Since [Tags | contains at least...] has its own OR operator, is it the case that this expression: ALLTicket | is | createdTags | contains at least... | ...