Moe
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Recent activity by Moe-
Upvoted. I particularly agree with suggestions 1 and 3. Per Zendesk's own documentation, administrators should be "[reviewing their] queue of suspended tickets regularly", but there are few tools ...
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I came here looking for the same thing that Bartosz Kunat has asked about.Edit to add: Found what I was looking for here: https://developer.zendesk.com/api-reference/introduction/requests/#status-c...
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Thanks, Marjana! I suspect that there are a decent number of feedback posts that are highlighting the same issue, but we don't know for sure because they're not really collated. And this means any ...
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Bobby Koch Yes - here's the announcement page: https://support.zendesk.com/hc/en-us/articles/4474311837082-Announcing-private-ticket-groups
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This seems like a great feature. I have a few questions not yet addressed by the product documentation: Currently, only Admins can set conditions and columns for views. Since a Filter is a subset o...
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I think the word "access" on the role settings page in Admin Center is throwing me off, so I want to make sure I clearly understand this part: If the checkbox is unchecked, an agent will only be a...
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I tried to leave this comment on the "Viewing and recovering deleted tickets" article, but was continually running into a 403 error telling me I didn't have permission, so I hope this is okay: I'm...
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You're welcome!
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Does Zendesk "mask" the original <img src> used once it's added to the theme? We have 2 .png files in the header of our email templates (one on the left, one on the right) and the image URLs are lo...
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Thanks, Amie Brennan! Having to add a unique tag for things just to get reporting on how frequently they're used is another beef that I have, but that applies to macros as well as automations. I th...