Moe
-
Total activity55
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes30
-
Subscriptions14
Comments
Recent activity by Moe-
Does Zendesk "mask" the original <img src> used once it's added to the theme? We have 2 .png files in the header of our email templates (one on the left, one on the right) and the image URLs are lo...
-
Thanks, Amie! Having to add a unique tag for things just to get reporting on how frequently they're used is another beef that I have, but that applies to macros as well as automations. I think it r...
-
Upvoted! I came here to write a post about this exact thing. Pedro's suggestion is great (thank you for that, btw!), but I would love to see this as a native option when you're creating a macro. We...
-
We definitely use triggers more than automations. Automations don't give us any insight into when they'll run, so we can only use them for things that need to happen "at some point in the next hour...
-
Hey team, I have the same question has Ben Fulton. The documentation I can find around the "Contributor" role is vague, with this line – contributors can view some tickets, but cannot respond or ot...
-
+1 Needing to add tags (and unique tags at that) only for reporting would add unnecessary bloat to rules analysis and the Zendesk instance in general, especially if you use macros heavily. It'd be...
-
Hey team, Wondering if there are any updates on previous feature requests for a first reply-time SLA that behaves like the first reply-time metric? We have a few use cases for tracking, via SLA, ho...
-
Thanks a ton, Matt! You've been super helpful. 🎉
-
Hey Matt, Thank you for the speedy response! Since [Tags | contains at least...] has its own OR operator, is it the case that this expression: ALLTicket | is | createdTags | contains at least... | ...
-
Hey team! Wondering if anyone can help me understand the difference between these two sets of conditions: ALLTags | contains at least... | Tag 1Tags | contains at least... | Tag 2Tags | contains at...