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Renata Oliveira
Joined Apr 16, 2021
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Last activity Oct 28, 2021
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Latest activity by Renata Oliveira
Renata Oliveira commented,
Community comment Developer - Zendesk SDKs
@... any updates?
View comment · Posted May 28, 2021 · Renata Oliveira
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Renata Oliveira commented,
Community comment Developer - Zendesk SDKs
Hi @...
No worries :)
Of course, where I find this app sample?
But, I show you my log and screenshots (please, see my code below - https://support.zendesk.com/hc/en-us/community/posts/1500000092482/comments/1260802781490):
Image 1: Before file sent:
Image 2: after file sent
LOG:
objc[18286]: Class ZDKObservationToken is implemented in both /Users/renata/Library/Developer/CoreSimulator/Devices/A1A54290-6AC8-438A-BE2E-94FACC2A1BB9/data/Containers/Bundle/Application/2CFEB15D-AC67-4040-A138-59F8938B2EB5/zendeskchat.app/Frameworks/MessagingAPI.framework/MessagingAPI (0x1088a8690) and /Users/renata/Library/Developer/CoreSimulator/Devices/A1A54290-6AC8-438A-BE2E-94FACC2A1BB9/data/Containers/Bundle/Application/2CFEB15D-AC67-4040-A138-59F8938B2EB5/zendeskchat.app/Frameworks/ChatProvidersSDK.framework/ChatProvidersSDK (0x1086ac3e8). One of the two will be used. Which one is undefined.
2021-03-29 13:39:44.992680-0300 zendeskchat[18286:1866830] 13:39:44.991 INF [Chat] 'Initializing. accountKey: <#MY ACCOUNT KEY#>, appId: <#MY APP ID#>, queue: com.apple.main-thread'
2021-03-29 13:39:47.427338-0300 zendeskchat[18286:1866830] 13:39:47.427 VER [ChatEngine] 'Connection status update: connecting'
2021-03-29 13:39:47.595037-0300 zendeskchat[18286:1868266] [] nw_protocol_get_quic_image_block_invoke dlopen libquic failed
2021-03-29 13:39:48.555769-0300 zendeskchat[18286:1866830] 13:39:48.556 VER [ChatEngine] 'Retrieved account status: '
2021-03-29 13:39:48.556037-0300 zendeskchat[18286:1866830] 13:39:48.556 VER [ChatEngine] 'Starting form prechat'
2021-03-29 13:39:48.556638-0300 zendeskchat[18286:1866830] 13:39:48.557 VER [ChatEngine] 'Updated visitor info '
2021-03-29 13:39:48.557227-0300 zendeskchat[18286:1866830] 13:39:48.557 VER [ChatEngine] 'Chat settings update: '
2021-03-29 13:39:48.557863-0300 zendeskchat[18286:1866830] 13:39:48.558 VER [ChatSession] 'ChatConnection: connecting'
2021-03-29 13:39:48.561711-0300 zendeskchat[18286:1866830] 13:39:48.562 VER [ChatSessionMediator] 'Sending request: updateVisitorInfo()'
2021-03-29 13:39:48.562182-0300 zendeskchat[18286:1866830] 13:39:48.562 VER [ChatEngine] 'Updating configuration with form details: PreChatForm(visitorInfo: Optional(), departmentId: Optional("Tech"), message: "")'
2021-03-29 13:39:48.562482-0300 zendeskchat[18286:1866830] 13:39:48.562 VER [ChatEngine] 'Updated visitor info '
2021-03-29 13:39:48.562712-0300 zendeskchat[18286:1866830] 13:39:48.563 VER [ChatEngine] 'Chat settings update: '
2021-03-29 13:39:48.832913-0300 zendeskchat[18286:1866830] 13:39:48.833 VER [ChatEngine] 'Chat settings update: '
2021-03-29 13:39:48.833148-0300 zendeskchat[18286:1866830] 13:39:48.833 VER [ChatEngine] 'Chat settings update: '
2021-03-29 13:39:49.528271-0300 zendeskchat[18286:1866830] 13:39:49.528 VER [ChatSession] 'ChatConnection: connected'
2021-03-29 13:39:49.531507-0300 zendeskchat[18286:1866830] 13:39:49.531 VER [ChatEngine] 'Updated visitor info '
2021-03-29 13:39:49.531783-0300 zendeskchat[18286:1866830] 13:39:49.532 VER [ChatEngine] 'Updated visitor info '
2021-03-29 13:39:49.531967-0300 zendeskchat[18286:1866830] 13:39:49.532 VER [ChatEngine] 'Connection status update: connected'
2021-03-29 13:39:49.532727-0300 zendeskchat[18286:1866830] 13:39:49.533 VER [ChatSessionMediator] 'Sending request: setPushToken("")'
2021-03-29 13:39:52.963482-0300 zendeskchat[18286:1866830] 13:39:52.963 VER [ChatSessionMediator] 'Sending request: sendTyping(true)'
2021-03-29 13:39:55.592855-0300 zendeskchat[18286:1866830] 13:39:55.593 VER [ChatSessionMediator] 'Sending request: sendTyping(false)'
2021-03-29 13:39:55.593211-0300 zendeskchat[18286:1866830] 13:39:55.593 VER [ChatSessionMediator] 'Sending request: sendMessage("Test")'
2021-03-29 13:39:55.598816-0300 zendeskchat[18286:1866830] 13:39:55.599 VER [ChatEngine] 'Chat message sent: Test'
2021-03-29 13:40:02.227542-0300 zendeskchat[18286:1866830] 13:40:02.227 VER [ChatSessionMediator] 'Sending request: sendTyping(true)'
2021-03-29 13:40:04.221135-0300 zendeskchat[18286:1866830] 13:40:04.221 VER [ChatSessionMediator] 'Sending request: sendTyping(false)'
2021-03-29 13:40:04.221383-0300 zendeskchat[18286:1866830] 13:40:04.221 VER [ChatSessionMediator] 'Sending request: sendMessage("Test 2")'
2021-03-29 13:40:04.227387-0300 zendeskchat[18286:1866830] 13:40:04.227 VER [ChatEngine] 'Chat message sent: Test 2'
2021-03-29 13:40:05.906519-0300 zendeskchat[18286:1866830] 13:40:05.906 VER [ChatSessionMediator] 'Sending request: sendTyping(true)'
2021-03-29 13:40:07.623931-0300 zendeskchat[18286:1866830] 13:40:07.624 VER [ChatSessionMediator] 'Sending request: sendTyping(false)'
2021-03-29 13:40:07.624146-0300 zendeskchat[18286:1866830] 13:40:07.624 VER [ChatSessionMediator] 'Sending request: sendMessage("Test 3")'
2021-03-29 13:40:07.630255-0300 zendeskchat[18286:1866830] 13:40:07.630 VER [ChatEngine] 'Chat message sent: Test 3'
2021-03-29 13:40:14.063810-0300 zendeskchat[18286:1866830] 13:40:14.064 VER [ChatSessionMediator] 'Sending request: sendTyping(true)'
2021-03-29 13:40:28.457031-0300 zendeskchat[18286:1868266] 13:40:28.457 VER [ChatSessionMediator] 'Sending request: sendTyping(false)'
2021-03-29 13:40:30.722991-0300 zendeskchat[18286:1866830] 13:40:30.723 VER [ChatSessionMediator] 'Sending request: sendTyping(true)'
2021-03-29 13:40:36.303753-0300 zendeskchat[18286:1868271] 13:40:36.304 VER [ChatSessionMediator] 'Sending request: sendTyping(false)'
2021-03-29 13:40:37.179284-0300 zendeskchat[18286:1866830] 13:40:37.179 VER [ChatSessionMediator] 'Sending request: sendMessage("All text messages are pending...")'
2021-03-29 13:40:37.190934-0300 zendeskchat[18286:1866830] 13:40:37.191 VER [ChatEngine] 'Chat message sent: All text messages are pending...'
2021-03-29 13:40:38.010956-0300 zendeskchat[18286:1866830] 13:40:38.011 VER [ChatSessionMediator] 'Sending request: sendTyping(true)'
2021-03-29 13:40:47.090018-0300 zendeskchat[18286:1866830] 13:40:47.090 VER [ChatSessionMediator] 'Sending request: sendTyping(false)'
2021-03-29 13:40:47.090350-0300 zendeskchat[18286:1866830] 13:40:47.090 VER [ChatSessionMediator] 'Sending request: sendMessage("Now, I will send any file:")'
2021-03-29 13:40:47.104557-0300 zendeskchat[18286:1866830] 13:40:47.105 VER [ChatEngine] 'Chat message sent: Now, I will send any file:'
2021-03-29 13:40:49.235698-0300 zendeskchat[18286:1866830] [LayoutConstraints] Unable to simultaneously satisfy constraints.
Probably at least one of the constraints in the following list is one you don't want.
Try this:
(1) look at each constraint and try to figure out which you don't expect;
(2) find the code that added the unwanted constraint or constraints and fix it.
(
""
)
Will attempt to recover by breaking constraint
Make a symbolic breakpoint at UIViewAlertForUnsatisfiableConstraints to catch this in the debugger.
The methods in the UIConstraintBasedLayoutDebugging category on UIView listed in may also be helpful.
2021-03-29 13:40:57.284176-0300 zendeskchat[18286:1866830] [LayoutConstraints] Unable to simultaneously satisfy constraints.
Probably at least one of the constraints in the following list is one you don't want.
Try this:
(1) look at each constraint and try to figure out which you don't expect;
(2) find the code that added the unwanted constraint or constraints and fix it.
(
""
)
Will attempt to recover by breaking constraint
Make a symbolic breakpoint at UIViewAlertForUnsatisfiableConstraints to catch this in the debugger.
The methods in the UIConstraintBasedLayoutDebugging category on UIView listed in may also be helpful.
2021-03-29 13:41:08.841607-0300 zendeskchat[18286:1866830] 13:41:08.842 VER [ChatSession] 'File sent successfully. https://v2uploads.zopim.io/3/T/w/<#MY ACCOUNT KEY#>/312e73aff0d315cf7a56e6800d4dae4d1ac886ee.jpeg'
2021-03-29 13:41:20.564363-0300 zendeskchat[18286:1866830] 13:41:20.564 VER [ChatSessionMediator] 'Sending request: sendTyping(true)'
2021-03-29 13:41:20.582517-0300 zendeskchat[18286:1866830] 13:41:20.582 VER [ChatSession] 'Path value was sent successfully: TagUpdates(paths: ["root", "livechat", "channel", "tags"], tags: [], type: ChatProvidersSDK.TagUpdateType.remove, id: 01F1ZDP2D9QYSS24FQ4RY9HG29, responseType: ChatProvidersSDK.AckResponseType.fireAndForget, status: ChatProvidersSDK.DeliveryStatus.pending, savesToDataNode: true)'
2021-03-29 13:41:20.583043-0300 zendeskchat[18286:1866830] 13:41:20.583 VER [ChatSession] 'Path value was sent successfully: TagUpdates(paths: ["root", "livechat", "channel", "tags"], tags: [], type: ChatProvidersSDK.TagUpdateType.add, id: 01F1ZDP2D9EB8R6XV847MVFHV8, responseType: ChatProvidersSDK.AckResponseType.fireAndForget, status: ChatProvidersSDK.DeliveryStatus.pending, savesToDataNode: true)'
2021-03-29 13:41:20.583542-0300 zendeskchat[18286:1866830] 13:41:20.584 VER [ChatSession] 'Path value was sent successfully: TagUpdates(paths: ["root", "livechat", "channel", "tags"], tags: [], type: ChatProvidersSDK.TagUpdateType.remove, id: 01F1ZDP3JKAJ26XZG0EGT7BR45, responseType: ChatProvidersSDK.AckResponseType.fireAndForget, status: ChatProvidersSDK.DeliveryStatus.pending, savesToDataNode: true)'
2021-03-29 13:41:20.584030-0300 zendeskchat[18286:1866830] 13:41:20.584 VER [ChatSession] 'Path value was sent successfully: TagUpdates(paths: ["root", "livechat", "channel", "tags"], tags: [], type: ChatProvidersSDK.TagUpdateType.add, id: 01F1ZDP3JKT0ASRRZ3N069Z0ME, responseType: ChatProvidersSDK.AckResponseType.fireAndForget, status: ChatProvidersSDK.DeliveryStatus.pending, savesToDataNode: true)'
2021-03-29 13:41:20.584992-0300 zendeskchat[18286:1866830] 13:41:20.585 VER [ChatSession] 'Path value was sent successfully: KeepAliveMessage(paths: ["root", "livechat", "profile"], id: 01F1ZDP4JYGD025WQJWR2EA39B, responseType: ChatProvidersSDK.AckResponseType.fireAndForget, status: ChatProvidersSDK.DeliveryStatus.pending, savesToDataNode: true)'
2021-03-29 13:41:20.585661-0300 zendeskchat[18286:1866830] 13:41:20.586 VER [ChatSession] 'Path value was sent successfully: TimeoutMessage(paths: ["root", "livechat", "profile"], id: 01F1ZDP4JY7ZKMWQ9J6WX3YN68, timeout: 60.0, responseType: ChatProvidersSDK.AckResponseType.fireAndForget, status: ChatProvidersSDK.DeliveryStatus.pending, savesToDataNode: true)'
2021-03-29 13:41:20.586666-0300 zendeskchat[18286:1866830] 13:41:20.587 VER [ChatSession] 'Path value was sent successfully: VisitorEvent(paths: ["root", "livechat", "channel", "typing"], isTyping: true, id: 01F1ZDP7Y9W95WYNAN9YAZX138, responseType: ChatProvidersSDK.AckResponseType.fireAndForget, status: ChatProvidersSDK.DeliveryStatus.pending, savesToDataNode: true)'
2021-03-29 13:41:20.587178-0300 zendeskchat[18286:1866830] 13:41:20.587 VER [ChatSession] 'Path value was sent successfully: VisitorEvent(paths: ["root", "livechat", "channel", "typing"], isTyping: false, id: 01F1ZDPAGFCA6JKZB9HW80EMVM, responseType: ChatProvidersSDK.AckResponseType.fireAndForget, status: ChatProvidersSDK.DeliveryStatus.pending, savesToDataNode: true)'
2021-03-29 13:41:20.587689-0300 zendeskchat[18286:1866830] 13:41:20.588 VER [ChatSession] 'Path value was sent successfully: VisitorEvent(paths: ["root", "livechat", "channel", "typing"], isTyping: true, id: 01F1ZDPGZS3KP2TT1F1STW8X41, responseType: ChatProvidersSDK.AckResponseType.fireAndForget, status: ChatProvidersSDK.DeliveryStatus.pending, savesToDataNode: true)'
2021-03-29 13:41:20.588191-0300 zendeskchat[18286:1866830] 13:41:20.588 VER [ChatSession] 'Path value was sent successfully: VisitorEvent(paths: ["root", "livechat", "channel", "typing"], isTyping: false, id: 01F1ZDPJY3AGZT78TRJHC0BJPZ, responseType: ChatProvidersSDK.AckResponseType.fireAndForget, status: ChatProvidersSDK.DeliveryStatus.pending, savesToDataNode: true)'
2021-03-29 13:41:20.588868-0300 zendeskchat[18286:1866830] 13:41:20.589 VER [ChatSession] 'Path value was sent successfully: VisitorEvent(paths: ["root", "livechat", "channel", "typing"], isTyping: true, id: 01F1ZDPMJR1P2ZBFQ3GFTKTCPC, responseType: ChatProvidersSDK.AckResponseType.fireAndForget, status: ChatProvidersSDK.DeliveryStatus.pending, savesToDataNode: true)'
2021-03-29 13:41:20.589523-0300 zendeskchat[18286:1866830] 13:41:20.589 VER [ChatSession] 'Path value was sent successfully: VisitorEvent(paths: ["root", "livechat", "channel", "typing"], isTyping: false, id: 01F1ZDPP8EFGXK8CBREZNWMHJF, responseType: ChatProvidersSDK.AckResponseType.fireAndForget, status: ChatProvidersSDK.DeliveryStatus.pending, savesToDataNode: true)'
2021-03-29 13:41:20.590352-0300 zendeskchat[18286:1866830] 13:41:20.590 VER [ChatSession] 'Path value was sent successfully: VisitorEvent(paths: ["root", "livechat", "channel", "typing"], isTyping: true, id: 01F1ZDPWHN50W8B5792BFCACJB, responseType: ChatProvidersSDK.AckResponseType.fireAndForget, status: ChatProvidersSDK.DeliveryStatus.pending, savesToDataNode: true)'
2021-03-29 13:41:20.591181-0300 zendeskchat[18286:1866830] 13:41:20.591 VER [ChatSession] 'Path value was sent successfully: VisitorEvent(paths: ["root", "livechat", "channel", "typing"], isTyping: false, id: 01F1ZDQAKFWQ7JZ090GSXR1SBH, responseType: ChatProvidersSDK.AckResponseType.fireAndForget, status: ChatProvidersSDK.DeliveryStatus.pending, savesToDataNode: true)'
2021-03-29 13:41:20.592008-0300 zendeskchat[18286:1866830] 13:41:20.592 VER [ChatSession] 'Path value was sent successfully: VisitorEvent(paths: ["root", "livechat", "channel", "typing"], isTyping: true, id: 01F1ZDQCT9KZ5ZX7GEXK4XHGH0, responseType: ChatProvidersSDK.AckResponseType.fireAndForget, status: ChatProvidersSDK.DeliveryStatus.pending, savesToDataNode: true)'
2021-03-29 13:41:20.592537-0300 zendeskchat[18286:1866830] 13:41:20.593 VER [ChatSession] 'Path value was sent successfully: VisitorEvent(paths: ["root", "livechat", "channel", "typing"], isTyping: false, id: 01F1ZDQJ8PACG285BKJ5R45VT1, responseType: ChatProvidersSDK.AckResponseType.fireAndForget, status: ChatProvidersSDK.DeliveryStatus.pending, savesToDataNode: true)'
2021-03-29 13:41:20.593345-0300 zendeskchat[18286:1866830] 13:41:20.593 VER [ChatSession] 'Path value was sent successfully: VisitorEvent(paths: ["root", "livechat", "channel", "typing"], isTyping: true, id: 01F1ZDQKY16AB8EC02FE79C8F9, responseType: ChatProvidersSDK.AckResponseType.fireAndForget, status: ChatProvidersSDK.DeliveryStatus.pending, savesToDataNode: true)'
2021-03-29 13:41:20.593812-0300 zendeskchat[18286:1866830] 13:41:20.594 VER [ChatSession] 'Path value was sent successfully: VisitorEvent(paths: ["root", "livechat", "channel", "typing"], isTyping: false, id: 01F1ZDQWSRVK9R7ZB35PQT9KWY, responseType: ChatProvidersSDK.AckResponseType.fireAndForget, status: ChatProvidersSDK.DeliveryStatus.pending, savesToDataNode: true)'
2021-03-29 13:41:20.594275-0300 zendeskchat[18286:1866830] 13:41:20.594 VER [ChatSession] 'Path value was sent successfully: KeepAliveMessage(paths: ["root", "livechat", "profile"], id: 01F1ZDQZ5XE1F6YSET3W6E5YKC, responseType: ChatProvidersSDK.AckResponseType.fireAndForget, status: ChatProvidersSDK.DeliveryStatus.pending, savesToDataNode: true)'
2021-03-29 13:41:20.609530-0300 zendeskchat[18286:1866830] 13:41:20.609 VER [ChatSession] 'Path value was sent successfully: VisitorEvent(paths: ["root", "livechat", "channel", "typing"], isTyping: true, id: 01F1ZDRXE1VF78Z9YSCNSGTJNX, responseType: ChatProvidersSDK.AckResponseType.fireAndForget, status: ChatProvidersSDK.DeliveryStatus.pending, savesToDataNode: true)'
2021-03-29 13:41:20.940849-0300 zendeskchat[18286:1866830] 13:41:20.941 VER [ChatSession] 'Path value was sent successfully: Message(nick: "visitor:855859-12pjq0cE9ZoU1Yu", displayName: "Robson Cardozo", message: "Test", id: 01F1ZDPAGFY3F7GV5ZA9NJNZTZ, responseType: ChatProvidersSDK.AckResponseType.requiresAck, status: ChatProvidersSDK.DeliveryStatus.pending, savesToDataNode: true)'
2021-03-29 13:41:21.083021-0300 zendeskchat[18286:1866830] 13:41:21.083 VER [ChatSession] 'Path value was sent successfully: PushToken(paths: ["root", "livechat", "profile"], pushToken: "", id: 01F1ZDP4K27HS1XP8PXFFM10NZ, responseType: ChatProvidersSDK.AckResponseType.requiresAck, status: ChatProvidersSDK.DeliveryStatus.pending, savesToDataNode: true)'
2021-03-29 13:41:34.794600-0300 zendeskchat[18286:1869998] 13:41:34.795 VER [ChatSessionMediator] 'Sending request: sendTyping(false)'
2021-03-29 13:41:34.795273-0300 zendeskchat[18286:1869998] 13:41:34.795 VER [ChatSession] 'Path value was sent successfully: VisitorEvent(paths: ["root", "livechat", "channel", "typing"], isTyping: false, id: 01F1ZDSBCM9EV6KHY21P7GJSXM, responseType: ChatProvidersSDK.AckResponseType.fireAndForget, status: ChatProvidersSDK.DeliveryStatus.pending, savesToDataNode: true)'
2021-03-29 13:41:36.720505-0300 zendeskchat[18286:1866830] 13:41:36.720 VER [ChatSessionMediator] 'Sending request: sendMessage("All the messages are sent now!")'
2021-03-29 13:41:36.744948-0300 zendeskchat[18286:1866830] 13:41:36.745 VER [ChatEngine] 'Chat message sent: All the messages are sent now!'
2021-03-29 13:41:37.372437-0300 zendeskchat[18286:1866830] 13:41:37.372 VER [ChatSession] 'Path value was sent successfully: Message(nick: "visitor:855859-12pjq0cE9ZoU1Yu", displayName: "Robson Cardozo", message: "Test 2", id: 01F1ZDPJY3VJGQDVNA1JNZB5WA, responseType: ChatProvidersSDK.AckResponseType.requiresAck, status: ChatProvidersSDK.DeliveryStatus.pending, savesToDataNode: true)'
2021-03-29 13:41:49.527472-0300 zendeskchat[18286:1870786] 13:41:49.527 VER [ChatSession] 'Path value was sent successfully: KeepAliveMessage(paths: ["root", "livechat", "profile"], id: 01F1ZDSSS1GS6DSR2S4DG917C2, responseType: ChatProvidersSDK.AckResponseType.fireAndForget, status: ChatProvidersSDK.DeliveryStatus.pending, savesToDataNode: true)'
2021-03-29 13:41:53.737549-0300 zendeskchat[18286:1866830] 13:41:53.738 VER [ChatSession] 'Path value was sent successfully: Message(nick: "visitor:855859-12pjq0cE9ZoU1Yu", displayName: "Robson Cardozo", message: "Test 3", id: 01F1ZDPP8EP470XB5GVKTW5WZZ, responseType: ChatProvidersSDK.AckResponseType.requiresAck, status: ChatProvidersSDK.DeliveryStatus.pending, savesToDataNode: true)'
2021-03-29 13:42:09.057283-0300 zendeskchat[18286:1866830] 13:42:09.057 VER [ChatSessionMediator] 'Sending request: sendTyping(true)'
2021-03-29 13:42:09.057977-0300 zendeskchat[18286:1866830] 13:42:09.058 VER [ChatSession] 'Path value was sent successfully: VisitorEvent(paths: ["root", "livechat", "channel", "typing"], isTyping: true, id: 01F1ZDTCSRR1T8CSD0T9CHZ2HT, responseType: ChatProvidersSDK.AckResponseType.fireAndForget, status: ChatProvidersSDK.DeliveryStatus.pending, savesToDataNode: true)'
2021-03-29 13:42:10.189356-0300 zendeskchat[18286:1866830] 13:42:10.189 VER [ChatSession] 'Path value was sent successfully: Message(nick: "visitor:855859-12pjq0cE9ZoU1Yu", displayName: "Robson Cardozo", message: "All text messages are pending...", id: 01F1ZDQK41SM1MWXR2WX57XV95, responseType: ChatProvidersSDK.AckResponseType.requiresAck, status: ChatProvidersSDK.DeliveryStatus.pending, savesToDataNode: true)'
2021-03-29 13:42:26.875784-0300 zendeskchat[18286:1866830] 13:42:26.876 VER [ChatSession] 'Path value was sent successfully: Message(nick: "visitor:855859-12pjq0cE9ZoU1Yu", displayName: "Robson Cardozo", message: "Now, I will send any file:", id: 01F1ZDQWSR91WVGK40MJM93A2G, responseType: ChatProvidersSDK.AckResponseType.requiresAck, status: ChatProvidersSDK.DeliveryStatus.pending, savesToDataNode: true)'
2021-03-29 13:42:40.261274-0300 zendeskchat[18286:1866830] 13:42:40.261 VER [ChatSessionMediator] 'Sending request: sendTyping(false)'
2021-03-29 13:42:40.261918-0300 zendeskchat[18286:1866830] 13:42:40.262 VER [ChatSession] 'Path value was sent successfully: VisitorEvent(paths: ["root", "livechat", "channel", "typing"], isTyping: false, id: 01F1ZDVB7G96QXHYAVHC26AR2H, responseType: ChatProvidersSDK.AckResponseType.fireAndForget, status: ChatProvidersSDK.DeliveryStatus.pending, savesToDataNode: true)'
2021-03-29 13:42:40.262185-0300 zendeskchat[18286:1866830] 13:42:40.262 VER [ChatSessionMediator] 'Sending request: sendMessage("(In incorrect order, but sent)")'
2021-03-29 13:42:40.281419-0300 zendeskchat[18286:1866830] 13:42:40.281 VER [ChatEngine] 'Chat message sent: (In incorrect order, but sent)'
2021-03-29 13:42:43.192823-0300 zendeskchat[18286:1866830] 13:42:43.193 VER [ChatSession] 'Path value was sent successfully: Message(nick: "visitor:855859-12pjq0cE9ZoU1Yu", displayName: "Robson Cardozo", message: "All the messages are sent now!", id: 01F1ZDSD6J9S3XER65DBQTNSQH, responseType: ChatProvidersSDK.AckResponseType.requiresAck, status: ChatProvidersSDK.DeliveryStatus.pending, savesToDataNode: true)'
2021-03-29 13:42:49.528124-0300 zendeskchat[18286:1871133] 13:42:49.528 VER [ChatSession] 'Path value was sent successfully: KeepAliveMessage(paths: ["root", "livechat", "profile"], id: 01F1ZDVMC5EWAJQ9XQT8JPKFPV, responseType: ChatProvidersSDK.AckResponseType.fireAndForget, status: ChatProvidersSDK.DeliveryStatus.pending, savesToDataNode: true)'
View comment · Posted Mar 29, 2021 · Renata Oliveira
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Renata Oliveira commented,
Community comment Developer - Zendesk SDKs
Hi @Greg - Community Manager,
Thank you for your reply, but our problem is different that problem about mime-types, I guess.
Our problem is:
When I send any text message first, my message status is "Pending" (it doesn't sent). But, if I sent any image/file after the firsts text messages, all messages are sent (texts and images/files). Can you see the difference? Sounds like a: "the file forces the SDK sent all pending messages, including texts messages".
(If I send only text messages, it doesn't are sent - they be pending status).
Can you help us about specifically this problem?
Thank you
View comment · Posted Mar 29, 2021 · Renata Oliveira
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Renata Oliveira commented,
Community comment Developer - Zendesk SDKs
@... Hey Greg, thank you, I will wait for you.
View comment · Posted Mar 17, 2021 · Renata Oliveira
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Renata Oliveira commented,
Community comment Developer - Zendesk SDKs
Hey @..., can you help us?
View comment · Posted Mar 02, 2021 · Renata Oliveira
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Renata Oliveira commented,
Community comment Developer - Zendesk SDKs
Hello @..., I saw the error when I sent text message first (status pending).
When I sent a image or other file first, all the queued messages are sent with success.
View comment · Posted Feb 26, 2021 · Renata Oliveira
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Renata Oliveira commented,
Community comment Developer - Zendesk SDKs
Hi @..., same issue here (I am using native iOS implementation)
Xcode: Version 12.0.1
Swift 4 (but I tried with Swift 5).
Can you help us?
[EDIT] I'm using this doc> https://developer.zendesk.com/embeddables/docs/chat-sdk-v-2-for-ios/getting_started#starting-a-chat
[EDIT] My code:
import UIKit
import ChatSDK
import ChatProvidersSDK
import MessagingSDK
import CommonUISDK
@main
class AppDelegate: UIResponder, UIApplicationDelegate {
func application(_ application: UIApplication, didFinishLaunchingWithOptions launchOptions: [UIApplication.LaunchOptionsKey: Any]?) -> Bool {
Chat.initialize(accountKey: "", appId: "")
return true
}
// MARK: UISceneSession Lifecycle
func application(_ application: UIApplication, configurationForConnecting connectingSceneSession: UISceneSession, options: UIScene.ConnectionOptions) -> UISceneConfiguration {
// Called when a new scene session is being created.
// Use this method to select a configuration to create the new scene with.
return UISceneConfiguration(name: "Default Configuration", sessionRole: connectingSceneSession.role)
}
func application(_ application: UIApplication, didDiscardSceneSessions sceneSessions: Set<UISceneSession>) {
// Called when the user discards a scene session.
// If any sessions were discarded while the application was not running, this will be called shortly after application:didFinishLaunchingWithOptions.
// Use this method to release any resources that were specific to the discarded scenes, as they will not return.
}
}
import UIKit
import SwiftUI
import MessagingSDK
import ChatProvidersSDK
import ChatSDK
import CommonUISDK
class ViewController: UIViewController {
override func viewDidLoad() {
super.viewDidLoad()
}
@IBAction func showMessage(sender: UIButton) {
let viewController = try! buildUI()
present(viewController, animated: true, completion: nil)
}
func buildUI() throws -> UIViewController {
let chatAPIConfiguration = ChatAPIConfiguration()
chatAPIConfiguration.department = "Tech"
chatAPIConfiguration.visitorInfo = VisitorInfo(name: "Renata Oliveira", email: "", phoneNumber: "")
Chat.instance?.configuration = chatAPIConfiguration
let messagingConfiguration = MessagingConfiguration()
messagingConfiguration.name = "Atendimento"
let chatConfiguration = ChatConfiguration()
chatConfiguration.isAgentAvailabilityEnabled = true
chatConfiguration.isPreChatFormEnabled = false
let chatEngine = try ChatEngine.engine()
return try! Messaging.instance.buildUI(engines: [chatEngine], configs: [messagingConfiguration, chatConfiguration])
}
}
View comment · Posted Feb 24, 2021 · Renata Oliveira
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