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Nate Laff

Joined Apr 16, 2021

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Last activity Feb 21, 2025

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ACTIVITY OVERVIEW

Latest activity by Nate Laff

Nate Laff created a post,

Post Developer - Zendesk SDKs

I have added iOS SDK to app. It goes through the prechat form, but what I notice is after it asks the questions for visitor info, no flow conintues. Only after the visitor sends another message does the chat actually begin for me to pick up in the chat app.


As you can see in the screenshot below, I sat there waiting… then eventually sent the “Hello” and the chat was requested. This isn't a great user experience for sure.

 

Is this a bug? Am I doing something wrong in config?

Posted Feb 21, 2025 · Nate Laff

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Nate Laff commented,

Community comment Q&A - Apps and integrations

Same thing has been happening to be recently. Sometimes I get logged out multiple times in the same day. This is not limited to SSO. I have tried logging on with my regular username/password as well and it still does thing same thing.

 

Using 2.15.1 on iOS 15.0.1

View comment · Posted Oct 13, 2021 · Nate Laff

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Nate Laff commented,

Community comment Feedback - Ticketing system (Support)

Agreed. What happened to this?

View comment · Posted Jan 10, 2021 · Nate Laff

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