James Peterson
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Total activity29
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Last activity
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Member since
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Following0 users
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Votes11
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Activity overview
Latest activity by James Peterson-
James Peterson commented,
@... - have you seen the Save as Drafts integration for Zendesk here? It may meet your needs. Please note that I am the developer, so I can answer any questions you may have. https://www.zendesk...
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James Peterson commented,
Hi Sarah, that is indeed the purpose of this app. We noticed that users would have to delete a ticket field and create a new one in order to update the values, which is obviously a pain point, so ...
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James Peterson commented,
Avil Mascarenhas - we have an app in the marketplace here to update dropdown ticket fields by CSV, perhaps it would meet your needs?
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James Peterson commented,
@... and others, this is something that can be accomplished using Zendesk's theme editor and some Javascript customisations. It would involve a request to Zendesk's Help Center API to fetch additi...
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James Peterson commented,
Hi Jenna, Have you tried creating the ticket as a private ticket first, and then making it public once you need to send?
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James Peterson commented,
Hi Jenna, It's a bit tricky to do because of the way Zendesk tickets are designed. May I know what problem you are trying to address?
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James Peterson commented,
Hi Oliver, Have you tried the Save as Draft app? https://www.zendesk.com/apps/support/save-as-draft/
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James Peterson commented,
Hi Mufeed, I'm not seeing the same issue. Could you kindly send an email to support@easternlogic.hk and we can investigate further?
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James Peterson commented,
Hi Mufeed, What OS and browser version are you using?
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James Peterson commented,
Hi Everyone, I've created a simple app that allows to save a draft message per ticket. It sits in the editor bar and has three buttons, O for open draft, S for save draft, and D for delete draft. ...