Jimmy Long
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Recent activity by Jimmy Long-
I am encountering an error in the logs, Request Taking Too Long, but the time from start to finish is only 10 seconds, whereas the maximum flow execution time is 100 seconds. The API request works...
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Seems like there is also a character limit on the fields of somewhere around 1000. Not sure if the limits are documented but would be good to know ahead of time or surface in the error itself! Th...
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I'm encountering the same The property '#/settings/x/variables/y' of type object did not match any of the required schemas" error, but none of the 3 listed here seem to be the cause. Any other ide...
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Hi Ron, I think every case would be unique, but in general you can leverage the Zendesk REST API Requests endpoint here. You can GET all of the signed in user's tickets and statuses. Then you can...
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@... @... - have you been able to find a solution for this? We've implemented some custom JS code on our Help Centre to handle this use case, perhaps custom code would be an option for you as well...
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@... - have you seen the Save as Drafts integration for Zendesk here? It may meet your needs. Please note that I am the developer, so I can answer any questions you may have. https://www.zendesk...
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Hi Sarah, that is indeed the purpose of this app. We noticed that users would have to delete a ticket field and create a new one in order to update the values, which is obviously a pain point, so ...
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Avil Mascarenhas - we have an app in the marketplace here to update dropdown ticket fields by CSV, perhaps it would meet your needs?
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I can understand the feeling @vince, but at the same time, perhaps a better way to look at it is that zendesk isn't able to develop all the features users wants, however they provide a framework fo...
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@... and others, this is something that can be accomplished using Zendesk's theme editor and some Javascript customisations. It would involve a request to Zendesk's Help Center API to fetch additi...