Jimmy Long
Eastern Logic
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Total activity86
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Last activity
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Member since
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Votes58
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Activity overview
Latest activity by Jimmy Long-
Jimmy Long commented,
We have two JIRA instances that we would like to connect to the same Zendesk. One is for internal users, one is to connect with external users. We would like to sync them to the same Zendesk in o...
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Jimmy Long commented,
this was recently announced - https://support.zendesk.com/hc/en-us/articles/5919699832602-Announcing-help-center-theme-support-for-ZCLI
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Jimmy Long commented,
I am encountering an error in the logs, Request Taking Too Long, but the time from start to finish is only 10 seconds, whereas the maximum flow execution time is 100 seconds. The API request works...
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Jimmy Long commented,
Seems like there is also a character limit on the fields of somewhere around 1000. Not sure if the limits are documented but would be good to know ahead of time or surface in the error itself! Th...
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Jimmy Long commented,
I'm encountering the same The property '#/settings/x/variables/y' of type object did not match any of the required schemas" error, but none of the 3 listed here seem to be the cause. Any other ide...
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Jimmy Long commented,
Hi Jenna, It's a bit tricky to do because of the way Zendesk tickets are designed. May I know what problem you are trying to address?
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Jimmy Long commented,
Hi Oliver, Have you tried the Save as Draft app? https://www.zendesk.com/apps/support/save-as-draft/
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Jimmy Long commented,
Hi Mufeed, I'm not seeing the same issue. Could you kindly send an email to support@easternlogic.hk and we can investigate further?
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Jimmy Long commented,
Hi Mufeed, What OS and browser version are you using?
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Jimmy Long commented,
Hi Everyone, I've created a simple app that allows to save a draft message per ticket. It sits in the editor bar and has three buttons, O for open draft, S for save draft, and D for delete draft. ...