Brad Wade
Joined Apr 16, 2021
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Last activity Oct 22, 2021
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Brad Wade commented,
Community comment Feedback - Reporting and analytics (Explore)
Agree with Sally. This would be great to have for analysis, for coaching, for improving customer experience to know if there are any existing trends in which end users are responding after cases have been closed. As she stated above, we can only see that a follow up was created, not how many or what the follow up ticket number is.
View comment · Posted Feb 23, 2021 · Brad Wade
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