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Gabriel Ortiz

Joined Apr 16, 2021

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Last activity Jul 27, 2023

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ACTIVITY OVERVIEW

Latest activity by Gabriel Ortiz

Gabriel Ortiz created a post,

Post Q&A - Tickets and email

Is there a way to auto-route tickets based on File Types? 

Our case is, HAR Files have sensitive information attached and we would like to find a way to auto-detect when a ticket is submitted that has the extension .har 

We can detect attachments, but can we take it one step further? Support says this is not supported so I'm counting on the brilliant Dev Minds/Super Admins out there! Thank you for all your help! 

Posted Feb 22, 2023 · Gabriel Ortiz

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Gabriel Ortiz commented,

Community comment Feedback - Chat and Messaging (Chat)

Just checking in to see if there are any updates on this. Eagerly waiting for this to be supported. 

 

View comment · Posted Aug 19, 2022 · Gabriel Ortiz

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Gabriel Ortiz commented,

Community comment Feedback - Ticketing system (Support)

We are facing the same issue on our end. The EAP won't fix this issue either. The EAP is just going to offer some text formatting such as Bold and Italics and that's about it right? 

 

Can we look into this further? 

View comment · Posted Mar 09, 2021 · Gabriel Ortiz

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