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Chantal Marti's Avatar

Chantal Marti

Joined Apr 16, 2021

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Last activity Apr 25, 2023

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ACTIVITY OVERVIEW

Latest activity by Chantal Marti

Chantal Marti commented,

Community comment Feedback - Ticketing system (Support)

I agree, we would love to have this feature!

View comment · Posted Apr 20, 2023 · Chantal Marti

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Chantal Marti commented,

CommentEnd-user guide for Help Center

Hi Jennifer! Thanks for sharing this info, it's very useful! We'd like to know a bit more about the Fuzzy search though. We've tested it on our English Help Centre, and it doesn't seem to work. E.g. If we search for “camcellation” in our external Help Centre, we get no results (0 articles), even though, the system should actually search for "cancellation" and get some related results. Do you know if this feature is actually working? If so, for what languages? Is there a way to activate it? Thanks!

View comment · Posted Mar 07, 2023 · Chantal Marti

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Chantal Marti commented,

CommentRelease notes

Hi there! Thanks for sharing this info! We'd like to know a bit more about the Fuzzy search though. The linked article says: " fuzzy search uses edit distance to identify search results that contain terms close to the query terms. For example, if you search for “user segmemt” the search engine will also return results containing “user segment”.

The current rule for finding approximate matches is:

  • Terms up to maximum two characters must match exactly
  • Terms containing three to five characters are allowed one typo
  • Terms longer than five characters are allowed two typos

Fuzzy search is not available in Japanese, Korean, and Chinese languages"

We've tested this on our Help Centre through ZD Guide, in English, and it doesn't seem to work. E.g. If we search for “camcellation” in our external Help Centre, we get no results (0 articles), even though, the system should actually search for "cancellation" and get some related results. Do you know if this feature is actually working? Thanks!

View comment · Posted Mar 07, 2023 · Chantal Marti

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Chantal Marti commented,

Community comment Feedback - Help Center (Guide)

I agree this feature is really needed! I hope we'll be able to use it soon!

View comment · Posted Dec 14, 2020 · Chantal Marti

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