Fergus McCandless

1. Community
2. Feedback - Reporting and analytics (Explore)
3. DATE_DIFF() Between 2 Custom Attributes

Thanks Londa Cabrera you have an eagle eye!  :-). Unfortunately, I made a typo above (and not in the calculated metric definition).  The problem is still existing. In parallel, Fabio from Zendesk S...

• View comment
• Fergus McCandless
• Created August 24, 2023 12:20
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. DATE_DIFF() Between 2 Custom Attributes

Hi Joanna (Appamondo) - Thanks for your reply.  I've created it as a metric and now also as a calculated attribute but both don't generate any data and give the warning/err mentioned above (and bel...

• View comment
• Fergus McCandless
• Created August 23, 2023 08:36
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. DATE_DIFF() Between 2 Custom Attributes

Is it possible to use the DATE_DIFF function using Today() or Now() as one of the date/time fields for comparison with a standard Zendesk field ie. [Ticket created - Timestamp]?When I create the ca...

• View comment
• Fergus McCandless
• Created August 22, 2023 13:14
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Adjust Column Width Using Drag and Drop

+1

• View comment
• Fergus McCandless
• Created June 14, 2021 08:37
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Article Editor doesn't support class="phone-no" for click to call

I was very surprised this was not available already and hadn't been raised by other customers of Zendesk.  Please add this feature.

• View comment
• Fergus McCandless
• Created December 15, 2020 08:55
• 0 votes