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Ryan Clarke

Joined Apr 15, 2021

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Last activity Oct 04, 2024

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ACTIVITY OVERVIEW

Latest activity by Ryan Clarke

Ryan Clarke commented,

CommentTicket customization

When exporting tickets data from a view, it seems to only export custom status ID and not the actual text value. Is there a way to change that? 

View comment · Posted Oct 04, 2024 · Ryan Clarke

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Ryan Clarke commented,

Community comment Q&A - Apps and integrations

I know it's an older thread, but I ran into a weird issue with message validation that doesn't seem to add up. I've created the webhook and verified that validation works when using the “Test Webhook” functionality. 

 

However, I noticed when the webhook runs normally, message authentication fails. So I copied the body from the failed attempt, went back to “Test Webhook”, pasted the content into the message body, sent it, and message validation now works again. I've double checked that the secret I'm validating against is the correct one for this webhook. So it seems there is some difference between the two message bodies being posted. Any thoughts? 

View comment · Posted Jun 21, 2024 · Ryan Clarke

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Ryan Clarke commented,

Community comment Feedback - Help Center (Guide)

Any Update? Enabling this functionality would allow us to remove a handful of customizations and ultimately make the benefit statement stronger for migrating away from the legacy custom objects. 

View comment · Posted Apr 25, 2024 · Ryan Clarke

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