Mark H
I am Zendesk Admininistrator and Builder for 10+ yrs now. I manage several in-house Zendesk systems for our IT and HR and I also implement, integrate and manage Zendesk systems for the Service Desks we operate for our clients.
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Last activity
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Activity overview
Latest activity by Mark H-
Mark H commented,
HI Zendesk, I would also like to see a response to Sigurjon Jonsson's question above? We have a new service desk and the daily backlog is really useful, but we do not know if the numbers for each...
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Mark H commented,
hi Gabriel, I am picking up on what Lori and Deandrea have raised "Agents with restricted ticket access (that is, access set to anything other than All tickets) can't create or edit end users." Th...
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Mark H commented,
Hi, I tested this and I got it to work across two Zendesk Systems, one email creating a ticket on each. It worked if I use the Company Email address that are set up as External Emails (with forward...
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Mark H commented,
I'd like to add to this, no different from above really We have several SLAs for initial Ticket Response which are measured in minutes, from 15 minutes upwards. The current Hour whole based Condit...
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Mark H commented,
hi Kristen, Is there any update on adding end-users as a cc via a Trigger or Automation via their user id or their email? I can see ideas recently added by @Avi to do this via an App or @Jhoan to d...
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Mark H commented,
hi Christian, Thanks for checking this and for explaining how it works. The advice to use CSS instead of inline style worked great and will also give us consistency across all articles which is exa...
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Mark H commented,
https://xxxxxxxxx.zendesk.com/hc/en-us/articles/209425129-Xxxxxxx-Work-Instructions-CMS-EPP-PM-Wrapper- Christian, this system requires authenticated login, so can you confirm your email and I will...
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Mark H commented,
hi Christian, What I meant was you can create a table in an Article (either via toolbar or via source) and in Edit mode the table in the Article looks ok, you can apply a border style and backgroun...
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Mark H commented,
hi Jessie, Has there been a fix to allow <table> (and some other html tags) to be formatted or seen correctly when viewing a HelpCenter Article. I can see the workaround above offered by Laura, w...