Lorenzo Testini
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Total activity31
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Last activity
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Activity overview
Latest activity by Lorenzo Testini-
Lorenzo Testini commented,
+1, the sooner we see this the better it is
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Lorenzo Testini commented,
From the article Installing and using the Select an Address app: If an agent is part of multiple groups, the app uses the primary group for the mapping of default address for new tickets created d...
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Lorenzo Testini commented,
@... you can either do screenshots or get the text of the side conversation via an api call. Neither are practical solutions. We should find ways to push this development with Zendesk, but unfortu...
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Lorenzo Testini commented,
@... any update if this feature will be pipelined soon?
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Lorenzo Testini commented,
Thank you @..., it does work now!
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Lorenzo Testini commented,
Hey @..., it is indeed the link that Lisa shared I can't access: https://support.zendesk.com/hc/en-us/articles/1260803937630 If you can help me accessing it, I would really appreciate it.
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Lorenzo Testini commented,
@... Thank you. For some reasons I get an error code when I try to access the article you linked (You're not authorized to access this page). Can you help me accessing the article?
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Lorenzo Testini commented,
@... if I redact an attachment that was sent by mistake to a customer, will it still be available for the customer to download?