Nate Fritz

1. Chat
2. ...
3. Reporting for Chat
4. Analyzing your Chat activity

Hi all! Can you provide an explanation of how average chat concurrency is calculated?  It seems incredibly low, both in our org but also in the screenshot examples above.  When I've worked with sys...

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• Nate Fritz
• Created April 06, 2022 15:01
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk - Call routing based on end user fields

Any luck on this?  Interested in the same thing.

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• Nate Fritz
• Created November 01, 2021 19:25
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Chat Concurrency : Explore reporting is an incomplete replacement for Insights

Hi @...!  I realize that this metric might not be available yet since it's not technically the end of the week, but once it does show up, where will we find it in Explore?

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• Nate Fritz
• Created July 15, 2021 14:43
• 0 votes

1. Support
2. ...
3. Getting started with the Zendesk Agent Workspace
4. Activating focus mode for voice and chat in the Zendesk Agent Workspace

This is an exciting update, looking forward to trying it out. That said, while it sounds great on paper, I am curious about the actual routing behavior.  Almost all of our agents are configured to ...

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• Nate Fritz
• Created July 01, 2021 16:24
• 2 votes

1. Chat
2. ...
3. Chat integrations
4. Installing Zopim for Google Sites

Hi all, Are there any updated instructions for adding the widget to the new Google Sites?  It does not support Gadgets anymore, but surely we're not the first company to have this need. Any article...

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• Nate Fritz
• Created February 18, 2021 17:41
• 0 votes