SwiftKey

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2. Feedback - Help Center (Guide)
3. Help Center - improve 'was this article helpful' and allow user to leave reasons

We trialled the Hotjar approach too Scott - seems to be the only thing that offers this level of functionality right now. Afraid to say it but ZD seems very slow to innovate...

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• SwiftKey
• Created February 28, 2019 17:03
• 2 votes

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2. Tips from users - Zendesk Suite
3. How to Include end-user browser information via Help Center

Hey Andrew, thanks for the reply!So I meant whether it's possible to gather all that good stuff you highlighted in your SDK example. Ideally I want that through the browser help center. Cheers, Matt

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• SwiftKey
• Created November 28, 2018 11:47
• 0 votes

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2. Tips from users - Zendesk Suite
3. How to Include end-user browser information via Help Center

Realise this is an old thread but I'm interested to know if it's possible to detect the device the user is on without prompting them for that info. Wish list: Device/make and modelAndroid OS versio...

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• SwiftKey
• Created November 21, 2018 11:54
• 0 votes

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2. Feedback - Help Center (Guide)
3. Help Center - improve 'was this article helpful' and allow user to leave reasons

Would love to implement something similar, but provide the user with a selection of emoji to rate the content instead. Anybody ever tried this approach?

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• SwiftKey
• Created August 14, 2018 11:50
• 1 vote