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Eric Madura

Joined Apr 15, 2021

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Last activity Jul 22, 2024

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ACTIVITY OVERVIEW

Latest activity by Eric Madura

Eric Madura commented,

Community comment Feedback - Ticketing system (Support)

Is there an update?

View comment · Posted Jul 02, 2024 · Eric Madura

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Eric Madura commented,

Community comment Feedback - Ticketing system (Support)

+1

We lost an important account today because of this (lack of) feature. Really disappointing, Zendesk.

View comment · Posted Feb 13, 2024 · Eric Madura

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Eric Madura commented,

Community comment Feedback - Help Center (Guide)

Upvote, please.  Lots of end-user requests for this sort ability.

View comment · Posted Jan 30, 2023 · Eric Madura

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Eric Madura commented,

Community comment Feedback - Ticketing system (Support)

Upvote

Jan 3, 2023

View comment · Posted Jan 03, 2023 · Eric Madura

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Eric Madura commented,

Community comment Feedback - Help Center (Guide)

#upvote

View comment · Posted Dec 13, 2022 · Eric Madura

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Eric Madura commented,

Community comment Feedback - Ticketing system (Support)

Not only does this need to have a minute function, the automation needs to fire when the SLA violation happens - not waiting for an "hourly cron" to fire off.

Your design of this appears to be misguided - why have an SLA if you end up having to wait 60 minutes between cycles?  Why have SLA's to begin with?

 

This needs to be fixed immediately - this thread has been open for 2.5 years - get with it Zendesk and listen to your customers! 

 

We're actively exploring other ticketing systems because of this - nothing personal....

View comment · Posted Jun 08, 2018 · Eric Madura

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