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Eric Madura
Joined Apr 15, 2021
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Last activity Jul 22, 2024
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Latest activity by Eric Madura
Eric Madura commented,
Is there an update?
View comment · Posted Jul 02, 2024 · Eric Madura
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Eric Madura commented,
+1
We lost an important account today because of this (lack of) feature. Really disappointing, Zendesk.
View comment · Posted Feb 13, 2024 · Eric Madura
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Eric Madura commented,
Upvote, please. Lots of end-user requests for this sort ability.
View comment · Posted Jan 30, 2023 · Eric Madura
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Eric Madura commented,
Upvote
Jan 3, 2023
View comment · Posted Jan 03, 2023 · Eric Madura
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Eric Madura commented,
#upvote
View comment · Posted Dec 13, 2022 · Eric Madura
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Eric Madura commented,
Not only does this need to have a minute function, the automation needs to fire when the SLA violation happens - not waiting for an "hourly cron" to fire off.
Your design of this appears to be misguided - why have an SLA if you end up having to wait 60 minutes between cycles? Why have SLA's to begin with?
This needs to be fixed immediately - this thread has been open for 2.5 years - get with it Zendesk and listen to your customers!
We're actively exploring other ticketing systems because of this - nothing personal....
View comment · Posted Jun 08, 2018 · Eric Madura
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