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Deepa Daniels
Joined Apr 15, 2021
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Last activity Oct 27, 2021
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Latest activity by Deepa Daniels
Deepa Daniels commented,
Thank you Cale!
Great to hear how you have made it work with an incoming phone call use case
We are working on having the Knowledge Capture app available on new tickets without an internal comment. Stay tuned.
Best,
Deepa
View comment · Posted Sep 04, 2017 · Deepa Daniels
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Deepa Daniels commented,
Wow, thank you for sharing Andrew!
View comment · Posted Aug 28, 2017 · Deepa Daniels
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Deepa Daniels commented,
Great insight Daniel, thank you for sharing!
View comment · Posted Aug 23, 2017 · Deepa Daniels
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Deepa Daniels commented,
Interesting to hear about multi-language needs. Thank you for sharing Jacob!
View comment · Posted Aug 23, 2017 · Deepa Daniels
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Deepa Daniels commented,
Thanks for your feedback and votes on this feature request. I want to be transparent and let you know that this isn't currently on the roadmap.
With that said, I am reading and noting all of your votes and feedback so please continue to share it with us.
View comment · Posted May 10, 2017 · Deepa Daniels
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Deepa Daniels commented,
Hi,
Thanks for the questions and interest. The ability to better manage and monitor community posts and comments is a need we are aware of. Unfortunately I can't give an ETA this. If you would like to share a bit more with me about your problems and needs I would appreciate that.
- Tell me about if/how you use content moderation feature now?
- Why do you want/need to escalate every post/comment to a ticket?
- Tell me about your ideal workflow. If there were no limitation what would you like to have?
View comment · Posted Aug 24, 2016 · Deepa Daniels
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Deepa Daniels commented,
Hi there,
We are doing research to better understand the issues you face moderating and managing your Community, and how that impacts your workflow, community strategy and growth.
If you would like to give your feedback directly to the Product team and help us understand your use-case and needs, please fill out the form and we will be in touch.
http://goo.gl/forms/EV1fXX9tlPrjCu063
Thank you!
View comment · Posted Jun 09, 2016 · Deepa Daniels
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Deepa Daniels commented,
Hi everybody,
I can't give you an ETA but we are actively working to enhance functionality in Zendesk Community. We hear you and are aware that this functionality is a need.
I hope to be the bearer of good news in the not too distant future.
Best,
Deepa
View comment · Posted Mar 18, 2016 · Deepa Daniels
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Deepa Daniels commented,
To clarify, what is being planned is the ability for end-users to CC's others via Help Centres "submit a request" web form, and also subscribe to organisation tickets in "My activities". Which should cover some of the use cases mentioned in this thread. It does not include agents adding end-users CCs via triggers and automations.
@Joel, I apologize if my lack of clarity created false hope.
Kr,
Deepa
View comment · Posted Aug 17, 2015 · Deepa Daniels
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Deepa Daniels commented,
Thanks for your feedback and patience. Though its been a long time coming, there are currently some solutions in the works. I will be back with another update in the near future.
View comment · Posted Aug 17, 2015 · Deepa Daniels
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