Mayra Pacheco

Are using the browser's native print option or the print option that appears in a ticket?

If you use the browser print option, you can filter your comment stream by public only and then print the ticket without any internal comments.

Can you let me know if there's anything missing for you in this scenario? I'd love to consolidate the two versions so that you can have this functionality with our print option as well, but don't want to remove any useful information you get from the current print implementation.