Pierre Grenier

1. Community
2. Feedback - Ticketing System (Support)
3. Provide a way to add deep or permanent links to specific comments in a Ticket

@Ben thank you for adding this very important use case... "for the best summary of this issue, look for the comment that I left at [timestamp]" This is definitely a use case that we have heard a lo...

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• Pierre Grenier
• Created October 22, 2018 20:40
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request: Triggers - Action: Add Internal Note as a trigger action

Hello everyone, We actually tried to develop this feature in our Zendesk Support product.  The creation of a ticket comment (note or public) will make your triggers start again (so while triggers a...

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• Pierre Grenier
• Created February 23, 2018 18:11
• -3 votes

1. Community
2. Feedback - Community Forums (Gather)
3. The ability to merge community posts

Guys, we are re-building the web portal as I write this.  We will look into this functionality when we tackle the community features of the new web portal.

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• Pierre Grenier
• Created February 12, 2013 09:07
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

@Ian... this is a bug and it will be added.  You will be able to add a light agent as CC through a Trigger/Automation.

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• Pierre Grenier
• Created September 09, 2011 21:44
• 0 votes