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Vincent - SweetHawk's Avatar

Vincent - SweetHawk

Joined Apr 15, 2021

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Last activity Mar 05, 2024

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Latest activity by Vincent - SweetHawk

Vincent - SweetHawk commented,

Community comment Developer - Zendesk APIs

Either the `oauth` token got revoked or the user who authorized now has lower privileges which no longer allow the action. To check the status of OAuth tokens authorized by apps check out our free app App Authorizations.

View comment · Posted Mar 05, 2024 · Vincent - SweetHawk

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Vincent - SweetHawk commented,

CommentDeveloper updates

When referencing {{ticket.status}} in a webhook, currently we receive the name/label of the selected value in the user's locale rather than the internal system value (new/open/pending/etc). As part of this change we'd really like to see another placeholder which returns one of the system statuses, eg {{ticket.system_status}}.

View comment · Posted Sep 21, 2022 · Vincent - SweetHawk

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